Primary Job Title:
Operations Officer
Alternate/Related Job Titles:
Operations Officer II; Business Operations Analyst; Operations Support Specialist; Banking Operations Coordinator; Operational Services Representative
Location:
Toronto, ON
Onsite Flexibility:
Remote (Quarterly onsite meetings at 66 Wellington Street West, 25th Floor)
Contract Details (Contract roles only):
Position Type: Contract
Contract Duration: 6 months (Extension possible; conversion possible)
Start: As Soon As Possible
Pay Rate: C$18 – 25/hour
Work Schedule: 9:00 AM – 5:00 PM, Monday to Friday
Job Summary:
The Operations Officer II provides a broad range of operational support and transaction processing activities within the Operations and Business Services function. This role supports contractor onboarding activities (AML project space), manages assigned requests end-to-end, and ensures compliance with Service Level Agreements (SLAs) and enterprise operational frameworks.
Working within a collaborative 13-person team, this role requires strong relationship management, attention to detail, and the ability to handle high-volume back-office work (95%) with limited stakeholder calls (5%).
Key Responsibilities:
Operational & Transaction Support
Execute transactions accurately and within established guidelines and SLAs.
Monitor requests end-to-end, providing timely updates and next steps to stakeholders.
Support onboarding of contractors through SOW processing and system access fulfillment.
Validate information and perform adjustments within authority levels.
Investigate and escalate non-standard or high-risk activities as appropriate.
Stakeholder & Partner Collaboration
Work closely with managers (Level 10–11) to fulfill onboarding requests.
Respond to partner inquiries effectively and in a timely manner.
Build and maintain strong working relationships across business units.
Compliance & Process Excellence
Adhere to internal regulations, operating procedures, and enterprise frameworks (e.g., AML, Business Continuity Management).
Exercise discretion and manage confidential information appropriately.
Identify opportunities to improve service delivery and internal processes.
Support SLA tracking, productivity goals, and operational reporting.
Required Experience:
2–4 years of administrative or operational experience in a professional office environment.
Strong knowledge of Service Level Agreements (SLAs) and operational workflows.
Proficiency in Microsoft Office Suite, particularly Excel and SharePoint.
Strong organizational and communication skills.
Nice-to-Have Experience:
Previous banking experience in a similar operations role.
Experience in trade processing or cash products (Loans, Deposits, Swaps, Forwards).
Knowledge of Money Market (MM) and Foreign Exchange (FX) products.
Knowledge of Global and WSS platforms.
Post-secondary education preferred.
Required Skills:
Operational workflow management
SLA adherence and ticket tracking
Stakeholder communication and coordination
Preferred Skills:
Excel data tracking and reporting
AML framework familiarity
Process improvement identification
Analytical and quantitative skills
Time management under pressure
Additional Skills from Original Description:
Ability to prioritize workload and meet strict deadlines.
Strong attention to detail and confidentiality management.
Ability to adapt to changing policies and procedures.
Self-motivated and goal-oriented.
Strong interpersonal and relationship management skills.
Ability to work independently and within a team environment.
Benefits:
About the Client:
Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, the organization supports clients in navigating today’s evolving financial landscape.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-02144