Operations Optimization Manager (Financial Services)

HilltopSecurities is looking for an Operations Manager, Optimization, to oversee implementation of automated workflows, AI tools, system integration and maintain regulatory control within a brokerage firm. This position will be based in our Downtown Dallas location. Manage a division to bridge gap between IT, daily brokerage operations, compliance / regulatory in gathering business processes to maximize efficiency and achieve measurable results. Identifying manual tasks and creating digital application models to support business operations.

At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, and PrimeLending, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.

• B.S./B.A. or M.B.A./M.S. in Finance, Computer Science, Information Systems, and/or equivalent formal training or work experience
• Information Systems, PMO lifecycle, Platform assessment and/or equivalent formal training or work experience
• Two (2) - four (4) years related experience (business / data analysis, project lifecycle management, testing, etc.)
• Experience with reporting tools such as PowerBI, CoPilot, JAVA
• Strong SQL skills, (ability to compile, draft and extract)
• Financial Industry experience preferred, strong preference on Operations.
• Financial license preferred (Series 7)
• Computer hardware, operating system (Windows) and software/application (MS Office, Outlook etc.) skills
• Strong problem solving and decision-making skills.
• Self-development skills to keep up to date with fast-changing trends.
• Manage / train team on platform automation and implementation to be self-reliant within Operations.
• Ability to track data, analyze key performance indicators with implementation of building dashboards utilizing Power BI or Tableau.
• Risk & Compliance: Ensuring automated processes adhere to Hilltop Securities (HTS) and Hilltop Holdings (HTH) financial regulatory or industry regulations and technology governance while reducing human error.
• Comply with firm OCC Supervisory Guidance's and AI Continuous Monitoring Model Risk Management.
• Large-Scale Project Support: Support enterprise initiatives including system conversions and large client onboarding projects, ensuring alignment across Operations, Technology, and Business stakeholders.
• Systems Conversions: Support key conversion activities including gap analysis, data mapping, testing coordination, and execution of conversion activities to ensure smooth platform migrations and minimal business disruption.
• Client Conversions: Support large client conversion efforts, including detailed data mapping and preparation for tape-to-tape account conversions, ensuring data integrity and operational readiness.
• Optimization: Identifying current operational flows and identifying bottlenecks where manual tasks-such as client onboarding / conversions, data input, document comparison reliance can be automated.
• System Integration: Connecting AI tools like Microsoft GitHub Copilot, PowerBi and project lifecycle.
• Partnering with business leaders, technology divisions, management and compliance when reviewing, drafting requirements and implementing new solutions.
• Test, maintain and recommend improvements to ensure strong functionality and optimization.
• Apply critical thinking to solve customer or operational requirements.
• Perform tasks and apply knowledge of principles and methods necessary to meet operational requirements.
• Interpret and explain products and/or processes.
• Review and analyze data (user requirements, conversion requirements and design documents)
• Prepare or maintain records.
• Other functions as needed.
• Manage / train team on platform automation and implementation to be self-reliant within Operations.
• Ability to track data, analyze key performance indicators with implementation of building dashboards utilizing Power BI or Tableau.
• Risk & Compliance: Ensuring automated processes adhere to Hilltop Securities (HTS) and Hilltop Holdings (HTH) financial regulatory or industry regulations and technology governance while reducing human error.
• Comply with firm OCC Supervisory Guidance's and AI Continuous Monitoring Model Risk Management.
• Large-Scale Project Support: Support enterprise initiatives including system conversions and large client onboarding projects, ensuring alignment across Operations, Technology, and Business stakeholders.
• Systems Conversions: Support key conversion activities including gap analysis, data mapping, testing coordination, and execution of conversion activities to ensure smooth platform migrations and minimal business disruption.
• Client Conversions: Support large client conversion efforts, including detailed data mapping and preparation for tape-to-tape account conversions, ensuring data integrity and operational readiness.
• Optimization: Identifying current operational flows and identifying bottlenecks where manual tasks-such as client onboarding / conversions, data input, document comparison reliance can be automated.
• System Integration: Connecting AI tools like Microsoft GitHub Copilot, PowerBi and project lifecycle.
• Partnering with business leaders, technology divisions, management and compliance when reviewing, drafting requirements and implementing new solutions.
• Test, maintain and recommend improvements to ensure strong functionality and optimization.
• Apply critical thinking to solve customer or operational requirements.
• Perform tasks and apply knowledge of principles and methods necessary to meet operational requirements.
• Interpret and explain products and/or processes.
• Review and analyze data (user requirements, conversion requirements and design documents)
• Prepare or maintain records.
• Other functions as needed.