Operations Processor 3 – Lockbox Operations

Location: Atlanta, GA
Work Arrangement: 100% Onsite (5 days per week)
Employment Type: Contract – 8 Months
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Rate: $22/hour

Job Summary

We are seeking an experienced Operations Processor 3 to support a banking operations team specializing in Lockbox change requests and operational processes.

This role involves reviewing and processing operational requests, maintaining accurate documentation, managing reports, and coordinating with internal teams and client personnel. The ideal candidate will have strong analytical and organizational skills, excellent attention to detail, and the ability to investigate and resolve complex operational requests.

Candidates with prior Lockbox, banking operations, payment processing, or financial services experience are highly preferred.

Key Responsibilities

• Support daily operations and manage complex operational support tasks.

• Review and process change requests received through the Automated Enrollment Solution (AES) system.

• Examine request details and supporting attachments to determine the appropriate processing steps.

• Track and manage requests across multiple systems while ensuring accuracy and timely completion.

• Maintain and update operational reports, records, and documentation using Microsoft Excel and Word.

• Review customer information, account specifications, and workflow details within the Lockbox database.

• Perform weekly balancing and reconciliation of requests to ensure accuracy.

• Investigate operational issues and provide support for escalated questions.

• Communicate effectively with internal teams and client personnel regarding requests and process updates.

• Identify opportunities to improve operational workflows, processes, and tools.

Required Qualifications

• Minimum 4 years of Operations Support experience or equivalent relevant experience.

• Intermediate proficiency in Microsoft Excel and Microsoft Word.

• Strong attention to detail and organizational skills.

• Experience reviewing documentation, processing requests, and maintaining operational records.

• Ability to investigate issues, analyze information, and follow established workflows.

• Excellent written and verbal communication skills.

• Ability to manage multiple requests and meet operational deadlines.

• Comfortable working independently and collaborating with cross-functional teams.

Preferred Qualifications

• Previous experience in Lockbox Operations or Banking Operations.

• Familiarity with customer account information, account specifications, and operational workflows.

• Experience in payment processing, deposit operations, treasury operations, or financial services.

• Experience maintaining reports, tracking requests, and performing reconciliations.

Interview Process

• One virtual interview round.

• Approximately 30 minutes.