Operations - Product Manager

Miami, Florida

Instant Apply

3 days ago

Job Description

JOB SUMMARY & SCOPE

The Global Services Product and Offering Manager owns the end-to-end strategy, roadmap, and lifecycle management of the company’s global services portfolio, including repair services, professional onsite services, and managed services. This role drives the development and commercialization of services offerings that deliver customer value, revenue growth, and profitability. The manager partners with cross-functional commercial, operations, delivery, and product teams to ensure services offerings are competitive, executable at scale, and aligned with overall business objectives.

KEY ACCOUNTABILITIES:

Own end-to-end services portfolio strategy and lifecycle — Define and execute the overall strategy, multi-year roadmap, and full lifecycle management (ideation through end-of-life) for repair, professional onsite, and managed services offerings.
Drive services revenue growth and profitability — Set and achieve targets for services revenue, attach rates, margins, and recurring revenue through effective packaging, pricing, and commercialization.
Define and prioritize customer and market needs — Lead voice-of-customer, competitive analysis, and market research to identify opportunities, gaps, and differentiated value propositions across the services portfolio.
Develop and manage pricing, packaging, and go-to-market strategy — Create competitive pricing models, service tiers/packages, positioning, and commercial frameworks that sales and partners can execute effectively.
Lead new services introduction and portfolio optimization — Own or drive the NPI process for new services offerings and continuously rationalize the portfolio to eliminate low-performing offerings and focus resources on high-value ones.
Ensure operational and delivery alignment — Partner with operations, service delivery, and field teams so offerings are executable, scalable, and supported by the right processes, capacity, SLAs, and tooling.
Collaborate cross-functionally to enable commercialization — Work closely with sales, marketing, finance, product, and regional teams to align messaging, enablement, forecasting, and execution of services offerings.
Monitor performance and drive continuous improvement — Establish and track key metrics (revenue, margins, attach rates, win rates, customer satisfaction, retention, utilization) and use insights to improve offerings and commercial outcomes.
Shape the evolution of services models — Drive innovation in service delivery models (e.g., outcome-based, digital-enabled, predictive, or subscription-style managed services) to improve competitiveness and customer value.
Provide portfolio visibility and decision support to leadership — Deliver clear reporting, business cases, and recommendations on portfolio health, investment priorities, and strategic direction for the global services business.

EDUCATION + EXPERIENCE + KEY TRAITS:

Bachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related technical or commercial field required.
Strong understanding of services lifecycle and managed service value creation.
Excellent oral and written communication skills and strong customer service skills.
Strong attention to detail and ability to work in a fast‑paced environment.

TYPICAL PERFORMANCE TARGETS:

SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
INNOVATION: Step changed delivery in safety, quality, and/or cost.

LANGUAGE SKILLS:

Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
Read and interpret documents, procedure manuals and various correspondence from both internal and external.
Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION:

Role does not require supervision of direct or indirect reports.

DECISION MAKING + REASONING:

Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS:

Peak Management Team.
Operations Leadership Team.
Marketing.
Peak Customers.

Numbers & Facts

Location

Miami, Florida

Skills

Business Caseunmatched
Communication Skillsunmatched
Competitive Analysis/Strategyunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Decision Supportunmatched
Detail Orientedunmatched
Dutch Languageunmatched
English Languageunmatched
Establish Prioritiesunmatched
Financeunmatched
Forecastingunmatched
French Languageunmatched
International Businessunmatched
Investment Strategyunmatched
Leadershipunmatched
Machine Toolunmatched
Maintenance Servicesunmatched
Market Entry Strategyunmatched
Market Researchunmatched
Marketingunmatched
Metricsunmatched
On Site Supportunmatched
Operationsunmatched
Operations Managementunmatched
Partner Salesunmatched
Performance Analysisunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Process Improvementunmatched
Product Managementunmatched
Product Pricingunmatched
Product/Service Launchunmatched
Professional Servicesunmatched
Profit & Lossunmatched
Profit & Loss Managementunmatched
Revenue Growthunmatched
Revenue Planningunmatched
Safety/Work Safetyunmatched
Salesunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Spanish Languageunmatched
Strategic Planningunmatched
Supply Chainunmatched
Writing Skillsunmatched

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