For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
We’re on the lookout for an Operations Specialist, Billing and Collections to join Thatch. This role is vital for our company — you’ll own the day-to-day resolution of Thatch’s billing and collections queue, working directly with employers, carriers, and internal teams to keep premium payments current and enrollments accurate. Thatch bills employers monthly for member premiums and fees, and this role is responsible for chasing down overdue invoices, resolving coverage corrections, and making judgment calls on when to follow up, escalate, or extend flexibility to an employer. We’re looking for someone with direct billing or collections experience who has thrived managing a high-volume queue, can operate independently with minimal oversight, and exercises strong judgment balancing collection outcomes against the member and employer experience. This role entails consistent communication with employers, carriers, and nearly every internal Thatch team, and offers the opportunity to build and refine the SOPs our collections process runs on as we scale.
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
Estimated Compensation Range
$74,000 - $95,000USD
| Location | Austin, Texas |
| Website | https://thatch.com/jobs |
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