Communication Skills, Customer Support/Service, Detail Oriented, Executive Relationships, Leadership, Legal, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Presentation/Verbal Skills, Telephone Skills, Writing Skills
Job Type
Full-time
Description
Job Summary:
- To assist Fraternity, Foundation and Office of Housing volunteers and staff with customer service and support needs, processing event guidelines, initiation approvals, letters, reports, the membership database and other projects.
- To build and maintain a strong working relationship with the Executive Offices staff, Council and Cabinet.
- To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation.
General Legal and Operations Functions: work with the Legal and Operations team to accomplish these functions as a team. Leadership areas will be assigned by general counsel/director of operations. - Answer inbound telephone calls with a focus on excellence in customer service and support.
- Manage Mu Lamps of Knowledge programs.
- Review and respond to emails sent to Delta Gamma cover email addresses.
- Ability to clearly articulate the Delta Gamma Fraternity event guideline process for social events with alcohol.
- Communicate with collegiate chapter officers and advisers regarding paperwork submissions and guidelines, approvals, cancellations and general questions related to events with alcohol.
- Review event guideline paperwork to ensure completion and compliance with Delta Gamma Fraternity policies and procedures.
- Assist with education of collegiate chapter officers and advisers regarding event guidelines and procedures.
- Review Initiation approval paperwork to ensure completion and compliance with Delta Gamma Fraternity policies and procedures.
- Additional responsibilities and projects to be determined by general counsel/director of operations or Executive Director.
Requirements- Demonstrated commitment to creating inclusive environments where belonging is valued.
- Bachelor's Degree is preferred or 1-2 years of relevant operations and customer service experience.
- Membership in Delta Gamma preferred, not required.
- Professional demeanor, with the ability to maintain highly confidential information and be customer service oriented.
- Strong attention to detail, ability to multi-task, with excellent verbal and written communication skills.
- Experience with MS-Office: Outlook, Word, Excel, and PowerPoint.
Salary Description
Hourly