Operations Specialist / Customer Service Specialist

Operations Specialist / Customer Service Specialist — Lifetime HOA Management | San Antonio, Texas

Do you love helping people, solving problems, and making someone's day better?

Lifetime HOA Management is looking for a dedicated and personable Operations Specialist / Customer Service Specialist to join our Operations team. This is a full-time, hourly position starting at $18.00 per hour, and a great way to build a career with a growing company — you'll be the friendly, knowledgeable voice our homeowners and clients rely on every day.

About the Role

As an Operations Specialist / Customer Service Specialist, you'll interact with clients and homeowners both on the phone and in person, providing excellent customer support while ensuring a positive and efficient experience. You'll address inquiries, resolve issues, and offer solutions in a professional and friendly manner — and play a key role in delivering quality support to the communities we manage.

What You'll Do

Support Homeowners & Clients

• Answer incoming customer calls, addressing inquiries, troubleshooting problems, and providing solutions effectively and courteously
• Assist customers as they walk in by answering questions and resolving any concerns they may have
• Answer all incoming and pending emails, addressing inquiries and issues in a timely manner, and draft professional correspondence
• Listen to customer issues and concerns and take appropriate action to resolve or escalate them as necessary

Handle Day-to-Day Operations

• Book reservations, draw up payment plans, and manage services for homeowners such as gate service and pool card access
• Retrieve and sort mail, maintain inventory, and follow up on voicemails left by clients and homeowners
• Log customer interactions in the system, ensuring accurate and timely documentation of conversations and transactions

Build Relationships & Improve Service

• Maintain an up-to-date knowledge of services and policies for each community to provide accurate information
• Establish rapport with clients, building long-term relationships based on trust and professionalism
• Work with managers, other Customer Service Representatives, and the Finance Department as a team
• Gather customer feedback to improve services, products, and the overall customer experience

What You Bring

• High school diploma or equivalent (associate's degree or higher preferred)
• Proven experience in customer service or a related field
• Strong verbal and written communication skills
• Ability to handle difficult or upset customers with patience and professionalism
• Strong problem-solving and multitasking abilities
• Excellent interpersonal skills with a friendly, approachable demeanor
• Proficiency in using phone systems, computers, and customer service software
• Ability to work under pressure and meet deadlines
• A valid Texas driver's license, reliable transportation, and proof of automobile insurance are required

Preferred Qualifications

• Previous experience in a similar role, especially in customer-facing environments
• Bilingual skills are a plus

Benefits

Eligible employees may enjoy:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Voluntary Supplemental Benefits
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan with Company Match
• Professional Development Opportunities
• Ongoing Training & Mentorship
• Career Advancement Opportunities

The Details

• Full-time, hourly position starting at $18.00 per hour
• Monday–Friday, 8:00 a.m.–5:00 p.m., in office
• Opportunity for career advancement

Why Join Lifetime HOA Management?

At Lifetime HOA Management, we believe exceptional communities begin with exceptional people. As our Operations Specialist / Customer Service Specialist, you'll have the opportunity to make a lasting impact by supporting our homeowners and communities, building strong relationships, and delivering outstanding service every day.

We foster a collaborative, team-oriented culture where your expertise and professional growth are valued. If you're looking for a rewarding career with a growing company that invests in your success, we'd love to welcome you to the Lifetime HOA Management family.

Apply Today!

Please email your resume to

Jennifer@LifetimeHOAManagement.com