Operations Specialist I

BASIC PURPOSE:The Operation Specialist I is responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients. These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services. May handle special assignments, in person and virtual orientations with employees and schools. Works with minimal supervision.

ESSENTIAL FUNCTIONS:

Offer assignments at client facilities to qualified field staffProvide first level support to both filed staff and clientsManage open orders and fill open shifts with qualified field staffAnswer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as neededFoster and maintain excellent relationships between clients, field staff, and corporate teamData entry (orders, employee files, etc.)Contributes to quality control checksOther relevant duties as assigned by management

Must have the ability to perform the essential functions of the job with or without reasonable accommodatio

QUALIFICATIONS:

1 year of data entry1 year of office experience2+ year of customer service experienceStrong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)Strong problem solving and analytical skills.Ability to communicate effectively.Strong time management and organizational skills.

Preferred Qualifications:

2+ year office experience, or similar3+ year of customer service experienceExperience using Google Drive (i.e. Google Docs, Google Sheets, Google Forms)

Education:

High School or equivalent required.Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.