Our client, a Banking company, is looking for a Operations Specialist (Level III) for their Pennington, NJ location.
Responsibilities:
This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts.
Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients.
Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.
Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
Responds to client inquiries via numerous channels to support operational efficiency and quality client service
Performs basic research, follow-up and resolution of routine research requests
Identifies potential issues in daily operational tasks and escalates risk concerns, as needed
Provides general operational support including mail sorting, and mail distribution
Needs to have professional presence, respond to emails in a professional manner
Requirements:
Attention to Detail to ensure accuracy
Effective Written Communications
Accountability – ensuring all requests are completed in its entirety
Analytical Thinking – self-reliant to analyze situations and make quick decisions
Independence – ability to work independently with minimal supervision and guidance
Research – ability to understand systems to perform effective research
Risk Management – ability to detect potential risk(s)