Operations Specialist (Mutual Funds)

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.  

 At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. Were digitizing and democratizing systems so that everyone has an opportunity to invest. 

When youre at Apex, you drive this change. Youre part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. 

Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. 

We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: 

Best Places to Work 

2026, 2025, 2024, 2023 - Presented by BuiltIn 

WealthTech of the Year 

2025 - Presented by US FinTech Awards 

The World’s Top 250 Fintech Companies 

2024 - Presented by CNBC 

ABOUT THIS ROLE

The Operations Specialist (Mutual Funds) will join our growing operations team and will be responsible for supporting day-to-day operations of our custody and clearing services with a primary focus on mutual funds. This role involves coordinating and processing mutual fund transactions, reconciling accounts, and ensuring compliance with regulatory requirements. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to work collaboratively within a team environment.

Duties/Responsibilities:

Customer Service:

• Provide support and assistance to correspondents regarding daily requests and inquiries related to mutual funds.
• Ensure customer inquiries are addressed and completed in accordance with service level agreement guidelines.
• Coordinate with mutual fund companies, transfer agents, third-party providers, clients, and internal teams to ensure that all agreements meet requirements.

Supervisory Oversight:

• Review and complete daily supervisory oversight, providing updates to seniors and management.
• Ensure mutual fund trades are processed within processing deadlines.
• Respond to inquiries in a professional and timely manner, escalating issues to seniors and management when necessary.
• Maintain familiarity with mutual fund regulations and industry standards governing both eligibility for transfer and trading of mutual fund positions.

Transaction Processing:

• Execute and process mutual fund transactions, including purchases, redemptions, exchanges, and transfers.
• Verify and validate transaction details to ensure accuracy and compliance with internal policies and regulatory standards.
• Coordinate with clients and fund companies to resolve transaction-related issues.

Account Reconciliation:

• Reconcile mutual fund accounts on a daily basis to ensure all transactions are accurately recorded and settled.
• Investigate and resolve discrepancies in a timely manner, working closely with other departments and external parties as needed.
• Maintain detailed records of reconciliation activities and prepare regular reports for management.

Compliance and Reporting:

• Ensure all operations comply with regulatory requirements, industry standards, and company policies.
• Assist in preparing regulatory reports and documentation for audits and examinations.
• Stay updated on changes in regulations affecting mutual fund operations and implement necessary adjustments.

Required Skills/Abilities:

• Excellent verbal and written communication skills including the ability to adapt messaging based on the audience
• Ability to make independent risk-based decisions as well as escalate appropriately
• Ability to interpret an extremely high level of detail and succinctly summarize for audiences internally and externally
• Detail-oriented and focused on customer satisfaction.
• Understanding of Microsoft office tools including Excel.
• Strong customer service and problem solving skills.
• Ability to multitask and prioritize while maintaining strong attention to detail.
• Requires excellent data gathering and analysis skills, utilizing reports, spreadsheets, web-based applications, and other software tools (SQL, Microsoft office, and Google Work suite)
• Assist manager with daily supervisory oversight, training staff and implementing new policies and procedures.
• Strong knowledge of/ or experience in Core Brokerage Operations functions

Education and/or Experience

• Minimum of 2-3 years’ experience in the financial industry, preferably in roles related to: securities processing, brokerage operations, broker-dealer operations, equity trade lifecycle, new accounts
• Bachelor degree in Finance, Business Administration or equivalent experience required
• FINRA SIE and FINRA Series 99 required (or willingness to obtain within 90 days of employment; Series 7 is preferred.
• Experience working with internal and external stakeholders.
• Financial services experience a plus

Our Rewards

We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.