Operations Specialist

Operations Specialist

Location: Onsite / Hybrid / Offsite Onsite 5 days a week
Working Hours / Schedule Flexible schedule within business hours of 8:00 AM to 6:00 PM.

Reason for opening the role(s) This engagement is intended to provide support during staffing changes and increased business volume.

Is overtime expected? Overtime is not expected to be part of the regular schedule, but occasional overtime may be required available based on business needs, workload volume, or backlog management efforts.

Possibility of Extension? While extension opportunities cannot be guaranteed, any extension considerations would be dependent upon business needs, project timelines, and ongoing workload demands.

Possibility of Conversion? There is no possibility of conversion for this role. The firm is currently developing a digital solution intended to automate the pricing exception process which will eliminate the need for this role.

About the Team The resource will collaborate with a team consisting of one Support Specialist and four Pricing Specialists.

Overview This resource will provide pricing strategy support services to the Firm Strategy organization and assist with the execution of pricing-related initiatives, pricing exception activities, process improvements, and operational support functions.

The individual will collaborate with branch teams and internal stakeholders to review, validate, and process pricing exception requests while supporting the implementation of pricing initiatives and enhancements. The resource will leverage analytical skills, sound judgment, attention to detail, and strong communication capabilities to support business objectives, ensure adherence to established guidelines, and deliver a high level of service to stakeholders.

This role is well-suited for a self-directed professional who can quickly learn complex processes, manage competing priorities, and exercise critical thinking when evaluating pricing exception requests and responding to branch inquiries.

Responsibilities " Review, research, and support processing of pricing exception requests submitted by branch teams.
" Validate information provided by branches to ensure requests meet established pricing guidelines and eligibility requirements.
" Collaborate with branch teams and stakeholders to obtain additional information, clarify requirements, and facilitate timely resolution of pricing-related requests.
" Support pricing-related projects, enhancements, process improvement initiatives, and operational workflows.
" Document actions, decisions, and supporting information consistent with established controls, policies, and procedures.
" Analyze data and business requirements to support pricing initiatives and operational decision-making.
" Respond to inquiries regarding pricing-related processes, requirements, and request statuses.
" Identify opportunities to improve efficiency, quality, and scalability of pricing-related workflows and processes.
" Participate in stakeholder meetings and working sessions to support successful execution of pricing initiatives.
" Maintain a high degree of accuracy due to the financial impact pricing decisions may have on clients and the firm.

Note: This role will not provide investment recommendations, suitability guidance, or advice regarding investment products or client investment decisions.

Describe a day in the life for someone in this role A typical day may include:
" Reviewing and prioritizing pricing exception cases from Salesforce and shared team queues.
" Researching account information and validating eligibility requirements associated with family pricing structures and related pricing programs.
" Communicating with branch teams to clarify requests, answer questions, and obtain required documentation.
" Managing multiple cases simultaneously while working through a significant backlog of requests.
" Collaborating with pricing strategists and business partners to resolve complex situations.
" Documenting decisions and processing outcomes in accordance with established procedures.
" Participating in team discussions focused on process improvements and workload management.


ABOUT THE ROLE

How do you measure success in this role? Success in this role will be measured by:
" Timely completion of assigned requests and cases.
" Quality and accuracy of work performed.
" Ability to effectively manage assigned workload and case volume.
" Minimal processing errors.
" Positive feedback from team members and branch stakeholders.
" Ability to quickly become proficient in pricing processes and requirements.

Responsibilities " Review, research, and support processing of pricing exception requests submitted by branch teams.
" Validate information provided by branches to ensure requests meet established pricing guidelines and eligibility requirements.
" Collaborate with branch teams and stakeholders to obtain additional information, clarify requirements, and facilitate timely resolution of pricing-related requests.
" Support pricing-related projects, enhancements, process improvement initiatives, and operational workflows.
" Document actions, decisions, and supporting information consistent with established controls, policies, and procedures.
" Analyze data and business requirements to support pricing initiatives and operational decision-making.
" Respond to inquiries regarding pricing-related processes, requirements, and request statuses.
" Identify opportunities to improve efficiency, quality, and scalability of pricing-related workflows and processes.
" Participate in stakeholder meetings and working sessions to support successful execution of pricing initiatives.
" Maintain a high degree of accuracy due to the financial impact pricing decisions may have on clients and the firm.
Note: This role will not provide investment recommendations, suitability guidance, or advice regarding investment products or client investment decisions.


PREFERRED CANDIDATE PROFILES

Required Qualifications " Associate degree or equivalent combination of education and relevant experience.
" Salesforce experience.
" Case management or investigation experience.
" Exceptional attention to detail and accuracy.
" Strong written and verbal communication skills.
" Demonstrated ability to prioritize workload and navigate a high-volume environment.
" Strong critical thinking and problem-solving capabilities.
" Ability to learn complex processes and apply sound judgment when evaluating requests.
" Proficiency with Microsoft Office applications, including Outlook, Excel, Teams, and related collaboration tools.
" Experience working with shared inboxes, workflow tools, or automated business processes.
" Ability to quickly learn new technologies and systems.
" Strong interpersonal skills, emotional intelligence, and collaborative working style.

Preferred Qualifications
" Bachelor's degree.
" FINRA licenses such as SIE, Series 7 Top Off, and/or Series 66.
" Financial services industry experience.
" Experience supporting operations, compliance, legal, or service organizations with complex review and approval processes.
" Knowledge of pricing programs, client fee structures, or financial account administration.
" Experience leveraging Copilot or similar productivity tools to enhance communications and workflow efficiency.

Top Skills Needed " Salesforce and Case Management Experience Ability to efficiently manage, prioritize, and work through a high-volume backlog of cases while maintaining accuracy and attention to detail.
" Strong Communication Skills Excellent written and verbal communication skills, with the ability to engage professionally and empathetically with stakeholders and branch teams.
" Attention to Detail and Critical Thinking Ability to analyze information, exercise sound judgment, and navigate complex or non-routine situations with minimal errors.
" Collaboration and Emotional Intelligence Strong interpersonal skills with a collaborative mindset, ability to build relationships, and thrive within a high-performing team culture.

" Technical Agility Proficiency with Microsoft Office applications, shared email inboxes, workflow tools such as Power Automate, and the ability to quickly learn new technologies, including Copilot.
" Drive for Excellence Self-motivated, adaptable, and capable of performing in a high-impact role where quality, responsiveness, and continuous improvement are critical to success.

Ideal Candidate The ideal candidate is a highly driven and detail-oriented professional who can quickly learn new concepts and operate effectively in a fast-paced environment. They are comfortable working independently, managing competing priorities, and exercising critical thinking when evaluating situations that may not fit neatly into a documented process.
Successful candidates will demonstrate:
" Excellent judgment and decision-making skills.
" Strong analytical and investigative capabilities.
" A continuous improvement mindset.
" Professional communication skills.
" Ability to collaborate effectively with a high-performing team.
" Adaptability when navigating unique or non-routine situations.
Important Considerations This role requires strong independent thinking. Individuals who rely heavily on scripted responses or rigid process flows without applying critical judgment may struggle in this environment. The successful candidate will be comfortable evaluating unique situations, interpreting guidelines, and determining appropriate next steps while maintaining accuracy and compliance standards.



Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.