Operations Specialist

Job Description

Operations Specialist – Heavy Haul / Overdimensional Freight (Brokerage)

Location: Spring, TX (Greater Houston Market)
Department: Operations / Brokerage
Reports To: Operations Manager / Director of Operations

Position Summary

The Operations Specialist is responsible for the end-to-end execution of overdimensional (OD) and heavy-haul shipments within a freight brokerage environment. This role requires deep expertise in permitting, routing, carrier sourcing, and compliance for oversized freight across multiple states. The ideal candidate thrives in high-touch, high-complexity logistics operations and has an established network of specialized carriers.

Key Responsibilities

Operational Execution

• Coordinate cradle-to-grave movement of oversized / overweight (OD/OW) freight shipments

• Build and execute detailed load plans including route surveys, axle configurations, and transit timing

• Secure qualified heavy-haul carriers (RGN, multi-axle, dual-lane, etc.)

• Negotiate rates with carriers and ensure margin compliance

Permitting & Compliance

• Manage multi-state permitting processes, including:

• Oversize/overweight permits

• Escorts / pilot cars

• Route restrictions and curfews

• Coordinate with third-party permit agencies when needed

Customer & Carrier Management

• Serve as primary point of contact for customers on specialized shipments

• Provide proactive communication on milestones, delays, and risk mitigation

• Build and maintain a vetted network of heavy-haul carriers and vendors

Problem Solving & Risk Mitigation

• Anticipate route challenges (bridge laws, construction, weather)

• Resolve service disruptions quickly (breakdowns, re-permitting, re-routing)

• Maintain high service levels on high-value, high-visibility freight

Systems & Documentation

• Utilize TMS systems for load tracking, documentation, and billing

• Ensure accurate entry of accessorials (permits, escorts, tolls, etc.)

• Maintain detailed shipment records for audit and compliance

Required Qualifications

• 3+ years of freight brokerage experience specifically in heavy haul / OD freight

• Strong understanding of:

• Permitting processes across multiple states

• Axle weight distribution and equipment types

• Escort requirements and route planning

• Experience with TMS platforms and load tracking systems

• Strong negotiation and problem-solving skills

Preferred Qualifications

• Experience with project cargo, energy, construction, or industrial freight

• Familiarity with route survey tools and permitting software

• Existing book of specialized carriers or customers

Key Competencies

• High attention to detail (critical for compliance-heavy freight)

• Sense of urgency and ownership

• Strong communication and stakeholder management

• Ability to manage multiple complex shipments simultaneously