OPERATIONS SUPERVISOR - Gallagher Ice Rink at Gallagher WayCUB SFM, LLCLOCATION: Chicago, ILDEPARTMENT: OPERATIONS REPORTS TO: OPERATIONS MANAGERSTATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Gallagher Ice Rink at Gallagher Way is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Gallagher Ice Rink at Gallagher Way is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Provide courteous and friendly service to all guests and staff Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility managementEnsure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptlyAssist in overseeing the setup and teardown of events, including hockey games, public skating sessions, and private rentalsAssist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipmentBe responsive to guest concerns and direct to appropriate manager to resolve Enforce facility policies and proceduresHave general knowledge regarding program options and facility eventsAssist other departments as necessary Ensure correct equipment is available for all gamesMonitor ice operations Respond to all incidents, accidents, injuries, and altercations as neededComplete and file corresponding paperwork as necessary Assist with daily maintenance and upkeep of department equipmentAssigning duties to staff during shiftsInspect equipment and communicate the need for repairs or replacements to managementEnsure health and safety standards are followedResponsible for opening and closing of facilitiesCommunicate to management on event set and breakdownComplete special projects, daily assignments, and other duties as directed by managementMINIMUM QUALIFICATIONS:Ability to work with a wide variety of ages from preschool through adultKnowledge of ice maintenance and rink operations is highly desirableProven experience in facility management, preferably in an ice arena or similar environmentFlexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task and prioritizeAbility to remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team membersMust work well with othersCommitment to the safety and wellbeing of othersMust possess a valid drivers licenseWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 50 pounds waist highWork is performed in an ice arena environment, which includes cold temperatures and varying noise levelsMay involve exposure to ice resurfacing equipment and other machineryWill be required to stand for extended periods of timeWill be required to work indoors and outdoors year-roundMust be able to work independently in a busy environmentMust comply with safety and health code standardsFacility has intermittent noise
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