Operations Team Lead - Holland Civic Center Place

Company: Sports Facilities Management, LLC
Location: Holland, Michigan
Department: Operations
Reports to: Operations Manager
Status: Full-time, non-exempt

About the Company

Holland Civic Center Place is a banquet, recreation, entertainment, and event destination focused on improving the health and economic vitality of Holland, Michigan. Join a championship-level team committed to fun, fulfillment, and service-enriching our community while supporting your career and personal growth.

Holland Civic Center Place is a member of The Sports Facilities Companies, the nation's leading resource for managing and developing sports, recreation, wellness, and event facilities. We offer a collaborative, supportive culture where team members can grow their careers, learn from industry leaders, and help shape a rapidly growing industry.

SFC has earned national recognition as a Top Workplace. Our entrepreneurial, mission-focused team is guided by collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Position Summary

The Operations Team Lead serves as the Operations Manager's right hand, supporting and championing daily operations, facility upkeep, and improvements. This role leads operations shifts and helps execute a wide range of events, including games, meetings, expos, and concerts. The Operations Team Lead serves as a primary opener and closer as needed, is knowledgeable about operational functions and standard operating procedures (SOPs) across the facility, and is prepared to support front-of-house and back-of-house needs.

Primary Responsibilities

Responsibilities include, but are not limited to:

• Support and champion daily facility operations in coordination with the Operations Manager.

• Lead operations shifts and serve as a primary opener and closer when needed.

• Carry out and help uphold operating procedures for events and programs across the facility.

• Support front-of-house and back-of-house operations for home volleyball and basketball games, meetings, expos, concerts, and other events.

• Assist with facility upkeep, preventative maintenance, and operational improvements.

• Help monitor vendor performance and service quality.

• Communicate issues and relevant updates promptly to the Operations Manager.

• Welcome guests and stakeholders in accordance with Guest 1st Service standards, and serve as a liaison between the venue and its guests.

• Help ensure all buildings within the management scope are clean, safe, and guest-ready.

• Maintain department assets and assist with inventory control.

• Help ensure event and game-day equipment is in proper working order.

• Follow all facility and SFM policies and procedures.

• Comply with applicable local, state, health, and safety requirements.

• Perform any other duties as assigned by management.

Minimum Qualifications

• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours; regular attendance is required.

• Excellent verbal and written communication skills.

• One to two years of event execution experience.

• Current ServSafe and TIPS certifications required.

• Intermediate handyman or maintenance skills are a plus.

• Ability to stay focused in a high-volume, fast-paced environment.

• Strong guest-service skills.

• Attention to detail and strong organizational skills.

• Ability to multitask, prioritize, and remain calm and focused in difficult or stressful situations.

• Respectful, friendly, and able to work effectively with others.

• Initiative and a commitment to the success of the team and venue.

• Commitment to the safety and well-being of others.

Working Conditions and Physical Demands

• Must be able to lift up to 50 pounds to waist height.

• May be required to sit or stand for extended periods, indoors or outdoors, and to squat, stoop, or bend.

• Work may involve intermittent noise.