Operations Supervisor

TITLE: OPERATIONS SUPERVISOR 

REPORTS TO: DISTRICT MANAGER

The Operations Supervisor plans, directs, and coordinates operational activities across the Beverly, Melrose, and Brentwood stores. This position supports the profitability and operational efficiency of the retail business through effective inventory management, receiving, shipping, store transfers, fulfillment, and maintenance of company standards. The Operations Supervisor ensures operational consistency across all three locations and proactively partners with Store Managers and Visual teams to support the overall customer and team experience.

COMPETENCIES: 
•    Customer Focus 
•    Drive for Results 
•    Team Player 
•    Time Management 
•    Personal Credibility
•    Self-Starter / Proactive 
•    Organization and Attention to Detail 
•    Adaptability 

RESPONSIBILITIES: 
•    Support sales team to achieve store sales goals 
•    Provide exceptional customer service and guarantee all team members are embodying company selling culture 
•    Manage the RTV and store transfer process to ensure timely and accurate completion 
•    Ensure each store’s interior, exterior, visual presentation, and operations are maintained in accordance with company standards. 
•    Monitor the movement of all inventory and ensure staff adheres to all shipping/receiving policies and procedures 

•    Prep new product for the sales floor, and back stock according to policy and procedure 
•    Maintain ongoing and proactive communication with management about new arrivals, delivery delays, and quality control 
•    Keep each location accurately stocked with store supplies and partner with Store Manager to identify repair and maintenance needs in the store 

•    Complete daily fulfillit orders to completion – pulling product off sales floor, check quality, package, and ship 
•    Meet inventory accuracy and shrink requirements 
•    Organize the stock room, and ensure that accurate labeling, logical placement, neat arrangement and cleanliness are maintained 
•    Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management and inter-store communication 
•    Support the team in passing and be versed in all areas of the operational audit 
•    Ensure staff is trained in all areas of POS usage 

REQUIREMENTS: 
•    Ability to travel across the 3 stores 
•    Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 50 pounds as needed 
•    Continuous standing and walking; ability to move around all store areas and be accessible to customers 
•    Ability to occasionally climb ladders as needed 
•    Ability to work daily with telephone, POS and computer equipment 
•    Ability to work a flexible schedule including days, nights, weekends, and holiday 

SALARY & BENEFITS: 
•    $24.00/hr-$25.00/hr 
•    competitive employee discount 
•    401(k) with an employer match 
•    Medical, dental, and vision 
•    Floating holidays