Operations Supervisor

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With 49 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Job Summary

As an Operations Supervisor, you will assist the Operations Manager with staffing, creating a positive environment and ensuring customer satisfaction. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by helping to implement strategies that increase productivity and enable sales targets achievements.  As an Operations Supervisor, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. This role is expected to adhere to all company policies and safety protocols.

Core Responsibilities

• Assist with day-to-day operations and hold a high level of accountability as a leader in your division, while constantly pushing to meet targets and creating operational efficiencies.
• Foster a culture of transparency, disciplined problem-solving, high-performance work teams, and continuous improvement.
• Assist and support staff training in accordance with company requirements, as well as assist the regional manager where applicable. Regularly communicate with and update higher levels of management.
• Diffuse difficult situations and ensures issues are resolved to the customer's satisfaction while upholding company standards
• Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Assist with the planning, evaluation, and improvement of business processes and procedures to enhance speed, quality, efficiency, and output
• Partner with sales, inventory control, and operations support to ensure availability of products
• Develop strong business relationships in growing existing accounts, prospects for opportunities within account base.
• Guide and assist customers with special pricing requests in a fast-paced environment using world-class technology.
• Establish effective relationships with customers and vendors via phone and email.
• Perform other job duties as assigned

Basic Qualifications

• At least 10+ years of relevant experience in a customer service setting; must have knowledge and experience with industrial products or similar industry.

Skills

• Proven track record of driving sales from emails and phone calls, become the “go-to” person for help in handling difficult and technical situations.
• Experience in asking probing question to further understand the customer’s needs and offering solutions
• Ability to handle difficult and complex customer demands and needs, providing excellent customer service and solutions
• Desire to provide the best possible experience for our customers including excellent follow-up skills.
• Detail-oriented, decisive, and able to multi-task well in a fast-paced environment with coaching support.
• Strong interpersonal communication skills including superior listening skills
• Experience building and driving teamwork with Inside Sales professionals
• Outgoing self-starter who can work independently
• Ability to think quickly and solve problems