Company Overview
Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Operations Supervisor Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance route planning and monitoring and customerclient service. This position requires a proactive and hands-on approach with time spent both on the warehouse floor and in the office.
Competencies
Ethics & Values
Problem Solving
Customer Focus
Drive for Results
Conflict Resolution
FunctionalTechnical Skills
Managing & Measuring Work
Timely Decision Making
Decision Quality
Informing
Composure
Listening
Essential Duties and Responsibilities
The essential functions include but are not limited to the following
Oversee day-to-day delivery operations including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
Lead and participate in active route monitoring daily
Assist Outbound Manager and GM with morning stand up and daily carrier communications
Assist Outbound Manager and GM in the processing of carrier settlements
Assisting Outbound Manager with recruiting and onboarding of motor carriers
Ensure that all client customers are contacted regarding delivery timeframes delays and any other pertinent information as it relates to their deliveries
Assist with audits and ensure returns processes align with RLX and client-specific requirements
Ensure timely reporting of loadoutreturns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Maintain professional working relationships with location management peers motor carriers client employees and other department managers and holds their team to the same standards
Process and monitor claims through the client portal
Identify and escalate process discrepancies including motor carrier compliance concerns
Perform other duties as assigned may vary based on client requirements
Minimum Qualifications Knowledge Skills and Abilities
High School DiplomaGED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products Excel Teams etc.
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills including conflict resolution
Ability to adapt to changes in a fast-paced environment
Ability to embrace new technology
Operations or final mile delivery experience preferred
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully