Opportunity: Operations Supervisor
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
Potential Career Path
Front Office Manager \u2013 Assistant General Manager \u2013 General Manager
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
Perform other duties as requested by management.
Position Requirements
Work Environment and Context
What We Believe
People Are Our Capability \u2013 Hearts That Serve \u2013 Only Excellence \u2013 Stay Nimble - Own It
Source: HHM Hotels