Operations Supervisor

UMass Chan Medical School | ITM

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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life's work is more than a career. It's an expression of your passion, intellect, skill, and drive. UMass Chan"s commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

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Operations Supervisor

Job Number: 2026-49564

Category: Administrative Professional

Location: Westborough, MA

Shift: Day

Exempt/Non-Exempt: Exempt

Business Unit: ForHealth Consulting

Department: ForHealth Consulting - Disability Services - W401800

Job Type: Full-Time

Num. Openings: 6

Post Date: March 26, 2026

Salary Minimum: USD $57,000.00/Yr.

Salary Maximum: USD $70,000.00/Yr.

GENERAL SUMMARY OF POSITION:

Under the general direction of the Associate Director, the Operations Supervisor provides supervisory and management support to program operations on prior authorization and care management activities. This position is responsible for managing the day-to-day operations of administrative, reporting, and information systems/technology functions as related to contracted deliverables.

MAJOR RESPONSIBILITIES:

• Manages program support staff to effectively accomplish departmental goals and objectives;
• Oversees day-to-day operations tasks, including but not limited to resource allocation, work volume distribution, and project management.
• Monitors work volume to ensure staffing levels are adequate and appropriate efficiencies are maintained.
• Provides direct supervision to operations staff, including leading all recruitment, hiring, performance management, and termination of team members.
• Supervises operations staff to ensure projects and other deliverables are achieved in a timely and high quality manner, in collaboration with other departmental staff and resources.
• Ensures timely and high quality orientation and training of new team members and training of existing team members on new procedures.
• Oversees administrative staff"s interface with information systems/technology functions including both internally and externally owned databases.
• Works closely with Associate Director to promote adherence to sound operational practice.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement initiatives within the Program.
• Lead small projects or subcomponents of larger, more complex projects.
• Participates in program development project teams.
• Oversees incoming communication including central telephone and email processes.
• Works with the Leadership Team to establish efficient office procedures and policies.
• Compile and analyze data, produce project reports, maintain project plans and schedule meetings.
• Facilitates a positive working relationship between administrative and clinical staff and state agencies, as appropriate.
• Provides input on new policies and procedures, services and programs and assists with their implementation.
• Interfaces with Human Resources Department on personnel related issues as needed.
• Provides coordination with and serves as liaison to other components of UMass Chan Medical School (UMass Chan) as required.
• Maintains the confidentiality of all business documents and correspondence.
• Attends and participates in meetings as required.
• Comply with established departmental policies procedures and objectives.
• Comply with all health and safety regulations and requirements.
• Performs other similar and related duties as required or as directed.

ADDITIONAL RESPONSIBILITIES:

Collaborates with centralized departmental administrative and finance staff to ensure all personnel action activity related to hiring, firing, performance measurement, contracting, and funding are completed accurately and in a timely manner.

REQUIRED QUALIFICATIONS:

• Bachelors degree or equivalent experience required.
• 4-6 years of related experience.
• 1-2 years supervisory or leadership experience.
• Strong inter-personal and/or supervisory skills.
• Strong oral and written presentation skills.
• Strong analytic skills and proven competence in independent problem solving.
• Superior computer skills including strong knowledge of spreadsheet software and/or other system applications.
• Exercises professional behavior and discretion.
• Ability to assess priorities and operate in a flexible manner in order to meet the dynamic needs of the department.

PREFERRED QUALIFICATIONS:

Working knowledge of MMIS

Posting Disclaimer:

This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

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Human Resources • 55 Lake Ave. North,

Worcester, MA 01655

Questions or Comments?

Email: HRTalentAcquisition@umassmed.edu

Phone: 508-856-5260