Operations Support

About First Legal

First Legal is the first comprehensive File Thru Trial solutions firm, providing a single-source approach that simplifies the litigation process for our clients. Our culture of innovation, trust, quality service, and deep industry knowledge makes us uniquely qualified to deliver relevant and timely solutions. Our services, including court filing, eFiling, service of process, court reporting, eDiscovery, record retrieval, digital, and investigations, work together to create a personalized and effortless client experience.

Position Summary

Operations Support is responsible for ensuring the retrieval of records in a deadline-driven environment through phone and written communication with customers, medical offices, hospitals, government offices, businesses, and other locations.

Job Qualifications:

• High School Diploma or GED equivalent
• Minimum of two years of legal administrative experience or record retrieval experience
• Excellent customer service skills
• Ability to communicate effectively with legal professionals including attorneys and paralegals
• Detail-oriented, organized, and strong deadline management skills
• Accurate typing and proofreading skills required; typing 65+ WPM
• Experience using MS Office Suite (Word/Excel/Outlook). QuickBooks, MR8, MR Web, Solaria

Job Duties:

• Follow-up calls on assigned files based on a caseload of 200-350 files; up to 60 calls per day
• Files maintenance; detailed note-keeping and calendaring callbacks
• Retrieve records through phone and written communication with customers, medical offices, hospitals, government offices, businesses, and other locations
• Client status reporting
• Assist with mobile notary service and service of subpoenas

Schedule/Location:

• Location: Dallas, TX
• Hours: Monday-Friday 8:30am-5:30pm

Compensation and Benefits

• $18 per hour
• Medical, Dental, and Vision coverage
• Paid Time Off
• 401(k) with company matching
• And much more!

Application and Recruiting Information

• First Legal is an equal opportunity employer and does not discriminate based on any characteristics protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• First Legal will consider qualified applicants with arrest and conviction records for employment in accordance with applicable federal, state, and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, the New York City Fair Chance Act, and the Washington Fair Chance Act.
• Applicants who need assistance or accommodations for interviews or website access can contact us at 800-889-0111.
• First Legal will contact you only from a firstlegal.com email address or through ADP Workforce Now Recruiting. Be cautious if anyone asks you for personal information. Background checks, for example, are conducted only after an offer is extended.