Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
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Job Title: Operations Support Engineer Atlassian Cloud DevOps (NextGen Ops / AIOps)
Location: Bellevue, WA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
ROLE OVERVIEW:
- Hands-on engineer to support and enhance the GitLab CI/CD ecosystem, integrating GitLab, Atlassian Cloud (Jira, JSM, Confluence) and Atlassian Forge pipelines.
- Drives NextGen Ops and AIOps automation for proactive monitoring, intelligent triage and self-service operations.
- Joins the EDX Platform Team's support operations group, which works the SDLC service-request queue and the Forge and automation development backlog.
KEY RESPONSIBILITIES:
- Integrate Jira Software, JSM and Confluence with DevOps pipelines for governance, compliance and automation.
- Design, maintain and optimize GitLab CI/CD and Atlassian Forge pipelines, promoting Forge apps through training, stage and prod.
- Design and administer Jira workflows, statuses, transitions, post-functions, validators, schemes and field configurations; build Automation for Jira (A4J) rules for routing and event automation.
- Develop automation in Python, Bash or Groovy, including JSM request-process automation, project/space provisioning and role-cleanup tooling.
- Implement AIOps: anomaly detection, predictive alerts, self-service pipelines, and KB-driven AI agents (ROVO) built from closed-ticket analysis.
- Partner with Development, Operations and Governance teams on automation, observability and compliance.
OPERATIONS SUPPORT: L1 AND L2 ATLASSIAN ADMIN:
- L1: Work the SDLC service-request queue: Jira, JSM and Confluence access and permission requests, qTest project access and token issues, TestGrid device activation and access, LRES help, scrum-team and board updates, sprint closure.
- L1: Resolve routine admin tasks within SLA: user/group access, project and space requests, dropdown and field value updates, plugin requests, standard how-to questions, ticket routing to the right component.
- L2: Handle escalations and root cause: workflow and status changes, schema and field fixes, Forge app and plugin defects, integration and gateway issues, blocked external-vendor accounts, defect-linking failures.
- L2: Own change execution for platform enhancements and Forge apps: build, test in training, deploy to stage and prod, validate and document; write KB articles and runbooks.
CORE SKILLS:
- DevOps: GitLab CI/CD, Atlassian Forge, Docker, Kubernetes
- Scripting: Python, Bash, Groovy, Node.js, Java
- Atlassian Cloud: Jira Software, JSM, Confluence, REST APIs, A4J, workflows, permission schemes
- Observability: Splunk, Grafana, OpenTelemetry, Microsoft Sentinel
- AIOps / NextGen Ops: Self-healing pipelines, predictive monitoring, AI-based ticket response, ChatOps
- Governance: SOX controls, access reviews, change audit readiness
QUALIFICATIONS:
- 3+ years in DevOps and Atlassian Cloud administration with strong CI/CD automation expertise.
- Hands-on experience with Atlassian Forge, A4J and AI-powered operational automation.
- Proven track record in observability, governance compliance and AIOps integration.
- Strong analytical and problem-solving skills; comfortable with production support and incident response.
Nice to have:
- ServiceNow, qTest/TestGrid exposure, Atlassian certifications.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Bellevue, WA |
| Industry | Computer/IT Services |
| Salary | $57.91 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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