Operations Support Engineer I

About the role

This position works closely with GML Operations, Hardware, IT, and Software teams to ensure smooth daily operations and high-quality data product delivery.

What you'll do

• Support operations project logistics, subcontractor coordination, and data acquisition activities
• Perform quality assurance checks on GML reports and data products
• Conduct first-level troubleshooting of sensors, systems, and data products
• Document root cause investigations and corrective actions
• Interface with data acquisition software and hardware systems
• Assist with sensor construction, maintenance, and qualification in lab and/or field settings
• Support quality control activities including hardware inspection and shipping coordination
• Contribute to process documentation and lessons learned
• Monitor subcontractor deployments and report findings to senior staff
• Work non-standard schedules as needed to support 7-day operations

Scope and Impact

• Executes defined tasks and projects with moderate supervision
• Contributes to incremental process improvements
• Escalates complex technical or operational issues
• Impacts team-level efficiency and data quality

Qualifications

• B.S. or B.A. degree (technical or scientific field preferred)
• 2+ years of experience working across teams in a technical or operational environment
• Experience supporting project planning and execution
• Strong attention to detail and documentation skills
• Proficiency with Microsoft Excel
• Strong written and verbal communication skills
• Willingness to travel as required

Preferred Qualifications

• Experience in oil and gas or industrial technology environments
• Familiarity with GIS tools (Google Earth, QGIS, ArcGIS)
• Experience with ticketing systems and documentation tools
• Basic coding experience (Python, MATLAB, SQL)
• Experience handling structured data formats (.csv, .kml/.kmz, etc.)