Title : Operation Support II
Location : Lake Count, IL, 60064
Duration: 24+ Months with Possible Extension
Shift: Hybrid; 3 days onsite and 2 days from home
Job Description:
The Operations Support II position provides operational, administrative, financial, compliance, and systems support to the Insight Farm Support team. This role supports departmental projects and broader operational initiatives requiring accurate tracking, research, follow-through, reporting, system maintenance, stakeholder communication, and issue resolution.
This position works within a highly monitored and process-driven environment where accuracy, documentation, organization, and attention to detail are critical. The successful candidate must be comfortable learning complex processes, asking questions when information is unclear, and following established procedures to maintain accurate and auditable records.
The role provides direct support for Insight Farm operations, Commercial Data Policy activities, Third Party Agreement tracking, supplier-related compliance activities, project intake processes, and shared operational support.
Key Responsibilities
Provide day-to-day operational support for Insight Farm, including responding to stakeholder and supplier questions, helping users navigate established processes, and supporting team office hours and coverage needs.
Manage and track Commercial Data Policy, Third Party Agreement (TPA), AMA, INTAIC, and related intake activities, including researching supplier and project information, gathering required documentation, monitoring amendments and outstanding items, and following requests through completion.
Support project operations across documentation, purchase order submission, compliance, invoicing, reconciliation, user access, and training coordination.
Maintain accurate Excel trackers, databases, project records, and supporting documentation; generate reports and organize information for management and team review.
Research issues, identify missing information, coordinate with internal stakeholders, suppliers, Procurement, Finance, and other support groups, and track open items through resolution.
Maintain complete, organized, and auditable records while following established procedures and confirming requirements when information is unclear.
Participate in team meetings and training, build working knowledge of Client systems and processes, and adapt as operational requirements change.
Required Qualifications
High school diploma or equivalent required.
Associate or bachelor’s degree is not required; additional education is preferred given the complexity of the work.
Proficiency with Client Office applications.
Strong written and verbal communication skills.
Excellent organizational and time-management skills.
Exceptional attention to detail.
Demonstrated reliability and consistent attendance.
Ability to manage multiple priorities and follow assignments through completion.
Ability to work effectively both independently and as part of a collaborative team.
Comfort asking questions and escalating when information or requirements are unclear.
Strong willingness to learn unfamiliar systems, processes, and procedures.
Ability to work accurately within a highly monitored, compliance-focused environment.
Systems and Tools
Experience with the following is preferred. Direct experience with Client-specific systems is not required if the candidate demonstrates strong learning agility:
Client Office, with advanced Client Excel proficiency strongly preferred
SAP
Client Outlook and shared mailboxes
Other Client procurement, intake, and compliance systems as required
Core Skills
Advanced Excel and financial/budgeting aptitude
Exceptional attention to detail and organization
Strong communication and follow-through
Reliability and accountability
Learning agility, curiosity, and willingness to ask questions