The Fortress Operations Support Manager is responsible for managing a team that keeps day-to-day business operations around the US running smoothly, improving workflows, coordinating across regional teams, and helping to resolve operational issues. Specifically, the Operations Support Manager will oversee and lead a team responsible for the supporting function necessary for a service business to be successful, including daily administration of ERP functions, handling SOA / billing communication with the customer, asset management, and any other responsibilities required by the Fortress Operations Director.
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.
- A working knowledge of frac operations, and the daily needs of supporting regional US oilfield service operations.
- Excellent problem solving, interpersonal communication, and operational management skills
- Self-motivated and detail oriented.
- Experience tracking metrics and using data to improve processes.
- Available to work weekends and holidays to support regional operations and workshop demands, as needed.
- Experience managing vendors, budgets, or cross-functional projects.
- Working knowledge of Windows 10 OS, and Microsoft Office
- Interpersonal skills including subordinate evaluation, motivation, and concise communication
- Oversea the placement of materials and tools in each region, ensuring that those resources are in place to support the next day's operation.
- Control inventory costs and inventory management processes across the organization.
- Monitor tool usage and operational metrics; identifying trends and recommending improvements for both cost cutting and efficiency increases.
- Help manage vendor relationships, tools, supplies, and budgets as needed.
- Manage the coordinating of the billing workflow with each region back through NOV finance and accounting.
- Work to administer ERP workflows, ensuring that they are running smoothly across the organization and that any issues are elevated.
- Oversee daily support activities and make sure requests, issues, and escalations are handled promptly.
- Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
- Assist with any other duty identified by the Fortress Operations Director to support daily operations.
- Oversea the placement of materials and tools in each region, ensuring that those resources are in place to support the next day's operation.
- Control inventory costs and inventory management processes across the organization.
- Monitor tool usage and operational metrics; identifying trends and recommending improvements for both cost cutting and efficiency increases.
- Help manage vendor relationships, tools, supplies, and budgets as needed.
- Manage the coordinating of the billing workflow with each region back through NOV finance and accounting.
- Work to administer ERP workflows, ensuring that they are running smoothly across the organization and that any issues are elevated.
- Oversee daily support activities and make sure requests, issues, and escalations are handled promptly.
- Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
- Assist with any other duty identified by the Fortress Operations Director to support daily operations.