Operations Support Specialist 2/3 (IPO Metrics and Data Analysis)

What You Will Do

This position will be filled at either the Operation Support Specialist 2 or Operations Support Specialist 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.

Detonator Production (DP) Division is the premier Production Agency (PA) assigned to produce War Reserve (WR) detonators for the Nation's nuclear stockpile security mission. The Division is part of LANL's Weapons Production Directorate (ALDWP). DP is comprised of a team of motivated, highly skilled technical and operational support staff working in an integrated format. The organization is centered on high-rigor manufacturing operations to produce precision, safe and reliable War Reserve products. DP partners closely with customers and stakeholders such as NNSA (National Nuclear Security Administration), Design Agencies (LANL, Sandia, and Livermore), and LANL program management organizations to deliver on challenging National security objectives. DP upholds vigorous teamwork, personal integrity, respectful workplace, and continuous improvement in operations, technical excellence, safety and security.

As an Operations Support Specialist, you will support the Infrastructure Planning Office in the development of data visualization and dashboards using analytical tools that provide the broader DP organization insight into IPO's operations for equipment maintenance and technical project management for programmatic operations. You will lead the development of metrics to show IPO maintenance performance and equipment availability and develop the processes necessary for effective implementation. This is a highly visible opportunity to strengthen equipment reliability, operational performance, and mission success.

Operations Support Specialist 2 ($72,800-$115,400)

In this role, you will

• Support the development of metrics to show IPO maintenance performance and equipment availability;
• Support development of the processes necessary for data collection and effective implementation;
• Analyze maintenance history, backlogs, schedule adherence, and other performance measures to support reliability and resource-planning decisions.
• Create visualizations and compile reports to communicate key findings effectively;
• Support the optimization of existing systems for tracking programmatic equipment performance;
• Resolve a wide range of issues in creative ways;
• Manage the IPO request ticket system;
• Collaborate with cross-functional teams including project management, maintenance, scheduling, procurement, supply chain, and engineering for data gathering;
• Identify areas for process improvement;
• Fosters a mutually respectful and inclusive work environment that is free from discrimination and harassment;
• Works under limited direction; receives general instructions on new assignments. Work is evaluated upon completion to ensure objectives have been met.

Operations Support Specialist 3 ($87,800-$143,000)

In addition to the responsibilities outlined at the lower level, the Level 3 employee will:

• Lead the development of metrics to show IPO maintenance performance and equipment availability;
• Lead development of the processes necessary for data collection and effective implementation;
• Independently identify additional performance measures that capture maintenance and reliability performance;
• Create visualizations and compile reports to communicate key findings effectively;
• Develop resolutions to complex problems that require the frequent use of creativity and where analysis of situations or data requires an in-depth evaluation of variable factors
• Lead the optimization of existing systems for tracking programmatic equipment performance;
• Oversee development and review of procedures, scope, process development and process improvement;
• Develop an improved IPO request ticket system.

What You Need

Minimum Job Requirements:

Data Analysis and Visualization

• Knowledge of and demonstrated experience performing data analysis and visualization of performance metrics, preferably using PowerBI.
• Knowledge of data collection processes.

Technical Documentation and Analysis

• Demonstrated proficiency in developing technical documentation and reports and using software tools for maintenance and engineering analysis.

Project and Team Management

• Demonstrated experience managing projects or work activities, including developing plans, managing scope, schedule, and budget, and documenting status.
• Demonstrated ability to plan, organize, coordinate, and monitor team activities through completion.

Communication and Collaboration

• Demonstrated written and verbal communication skills, including preparing and delivering reports, briefings, or presentations.
• Demonstrated interpersonal skills and experience developing effective customer relationships, building trust, gaining consensus, and resolving conflicts.

Additional Job Requirements-Level 3

In addition to the Level 2 requirements, the Level 3 candidate must have:

Advanced CMMS and Asset Management

• Advanced knowledge of and demonstrated experience performing data analysis and visualization of performance metrics using PowerBI.
• Advanced knowledge of data collection processes.

Program and Technical Leadership

• Demonstrated experience leading complex, multidisciplinary projects, including managing technical scope, risks, schedules, budgets, and organizational change.
• Demonstrated ability to provide technical leadership and mentorship while leading cross-functional teams and initiatives.

Analysis and Decision-Making

• Demonstrated ability to analyze maintenance and asset-performance data, resolve complex issues, and provide strategic recommendations to management.

Communication and Collaboration

• Demonstrated ability to communicate complex technical information, risks, and recommendations to senior management, multidisciplinary teams, customers, and other stakeholders.
• Advanced ability to build consensus, resolve complex conflicts, and establish effective working relationships across organizational boundaries.

Education/Experience at Operations Support Specialist 2: Position requires a Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation.

Operations Support Specialist 3: Position requires a Bachelor's Degree in a relevant field from an accredited institution and 5 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post graduate course work may be desirable.

Desired Qualifications:

• Demonstrated experience and skill working with PowerBI.

• Demonstrated experience supporting diverse operational teams, such as reliability engineers and maintenance personnel.

• Experience executing work in compliance with facility requirements.

• Experience with moderate/high hazard facility operating requirements

• Experience in high-stakes, mission-critical environments, with an emphasis on safety, security, continuous improvement, and technical excellence.

• Active DOE Q Clearance

Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

For full consideration, please include a comprehensive resume that addresses how you meet the minimum job requirements, and any of the desired skills of the position.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 2 years.

Work Schedule: This position is a 4-10 work schedule (Mon-Thurs, 6:30am-5:00pm, 4-10 work schedule) which may include durations of extended work weeks (48-hour).

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network

• Dental and vision insurance

• Free basic life and disability insurance

• Paid childbirth and parental leave

• Award-winning 401(k) (6% matching plus 3.5% annually)

• Learning opportunities and tuition assistance

• Flexible schedules and time off (PTO and holidays)

• Onsite gyms and wellness programs

• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations.

The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.