Operations Support Specialist - Business Office - Full-Time

Job Summary:

Working under the direction of the Associate Director, Physician Services, this position is responsible for build, maintenance and problem solving in FlowCast and other Physician Services supporting applications. The Operations Support Specialist provides support to over 50 Erlanger multi-specialty practices. Operations Support Specialist will enhance the training program that integrates new information systems solutions into user workflow. Promotes a high level of customer satisfaction during patient and client interactions, accurately follows Erlanger Health System policy and procedures for patient registration and Maintains confidentiality of patient information according to HIPAA and compliance standards.

Key Responsibilities:

Effectively creates, builds and maintains provider schedules. Completes provider requests timely and accurately. Works with clinic management to determine scheduling needs and implement effectively.

Accurately creates new provider/location and billing areas in Flowcast and works closely with Meridian to solve issues and provide resolution to management.

Provides telephone support by answering calls in a timely and polite manner, reflecting the highest quality of customer service. Supporting Registration, Insurance, TES Edits, Copay collection and ETM.

Perform end user training and supervises/assists Training Coordinator I.

Performs other job duties and special projects as assigned by management.

Develop Registration project plans for acquisitions and provide onsite support.

Demonstrates analytical ability and an understanding of the revenue cycle and practice operations.

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Education:

Required:

High School Diploma or 5-10 years of medical or customer service experience.

Preferred:

Bachelors Degree in Business Management or related degree

Experience:

Required:

Knowledge of medical terminology and computer skills, including understanding of Microsoft Windows applications

Solid experience in Flowcast, IDX Centricity, Ebridge, Invision,Cerner or Epic systems

Excellent communication skills and phone etiquette

Basic knowledge of insurance guidelines

Ability to multitask and work in a fast paced environment

Ability to effectively interact with physicians, patients, and other staff members

Preferred:

GE IDX/Flowcast or Epic Certification

Position Requirement(s): License/Certification/Registration

Required:

Preferred:

GE IDX/Flowcast or Epic Certification

Department Position Summary:

Working under the direction of the Associate Director, Physician Services, this position is responsible for build, maintenance and problem solving in FlowCast and other Physician Services supporting applications. The Operations Support Specialist provides support to over 50 Erlanger multi-specialty practices. Operations Support Specialist will enhance the training program that integrates new information systems solutions into user workflow. Promotes a high level of customer satisfaction during patient and client interactions, accurately follows Erlanger Health System policy and procedures for patient registration and Maintains confidentiality of patient information according to HIPAA and compliance standards.

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