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Operations Management Jobs in Orlando, FL

Operations Team Lead – Financial Services

AutoPayPlus
  • Orlando, Florida
    30+ days ago

    Job Description

    Location: Downtown Orlando, FL
    Benefits: 100% Employer-Paid Medical, Dental & Vision
    Bonus: Quarterly Bonus Opportunities
    Preferred: Bilingual (English/Spanish)
    Growth: Leadership Development & Career Growth Opportunities
     
    Apply Today!
    Join a growing FinTech organization where your leadership skills can make a direct impact. If you are passionate about coaching teams, delivering exceptional customer experiences, and growing your career in financial services, we encourage you to apply.

    Why You’ll Love Working at AutoPayPlus

    • 100% Employer-Paid Medical, Dental & Vision Benefits
    • Quarterly Bonus Opportunities
    • Generous PTO & Paid Federal Holidays
    • Performance-Based Schedule Flexibility
    • Leadership Development & Internal Promotion Opportunities
    • Employee Recognition Programs & Team Celebrations
    • Weekly Breakfasts, Snacks & Employee Perks
    • Convenient Downtown Orlando Location
    • Collaborative, Team-Focused Culture

    Position Summary

    AutoPayPlus is seeking an Operations Team Lead to support our growing Financial Services Operations team. This role serves as a trusted resource for frontline team members, providing real-time support, coaching reinforcement, escalation assistance, and operational guidance in a fast-paced member service environment.

    What You'll Do

    • Support and coach frontline team members throughout the day
    • Assist with member escalations and complex account concerns
    • Reinforce service, quality, and compliance standards
    • Partner with leadership to identify coaching opportunities and operational trends
    • Assist with onboarding and training new team members
    • Promote a positive, high-performance team culture
    • Collaborate with QA, Compliance, Training, and Technology teams
    • Help identify process improvements that enhance the member experience
    • Support operational excellence through accurate documentation and workflow management

    Career Growth Opportunity

    This role is an excellent stepping stone for future Operations Supervisors, Managers, Trainers, and other leadership positions. AutoPayPlus is committed to promoting from within and developing future leaders.

    Schedule & Work Environment

    This position is based in our Downtown Orlando office. One weekend per month may be required for remote operational support as scheduled. Additional schedule flexibility may be required based on business needs.

    Required Qualifications

    • High School Diploma or GED
    • 3+ years of customer service, call center, financial services, or loan servicing experience
    • Strong communication and problem-solving skills
    • Experience handling escalated customer concerns
    • Ability to work in a fast-paced environment

    Preferred Qualifications

    • Team Lead, Mentor, Coach, or Senior Representative experience
    • Banking, Auto Finance, ACH, Loan Servicing, or Financial Services experience
    • Bilingual (English/Spanish)
    • Experience with Five9, Creatio, or EV2 systems

    About AutoPayPlus

    For more than 20 years, AutoPayPlus has helped over 300,000 members improve their financial lives through innovative payment technology, early loan payoff solutions, and exceptional customer support.

    Numbers & Facts

    LocationOrlando, Florida
    Websitehttps://autopayplus.com/careers/

    Skills

    • Banking Servicesunmatched
    • Call Centersunmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Customer Escalationsunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Documentationunmatched
    • English Languageunmatched
    • Financeunmatched
    • Financial Operationsunmatched
    • Financial Servicesunmatched
    • High School Diplomaunmatched
    • Leadershipunmatched
    • Loan Payoffsunmatched
    • Loan Servicingunmatched
    • Mentoringunmatched
    • Multilingualunmatched
    • Onboardingunmatched
    • Operational Supportunmatched
    • Operations Managementunmatched
    • Problem Solving Skillsunmatched
    • Process Developmentunmatched
    • Process Improvementunmatched
    • Quality Assuranceunmatched
    • Regulatory Complianceunmatched
    • Spanish Languageunmatched
    • Team Lead/Managerunmatched
    • Team Playerunmatched

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