Ophthalmic Assistant Certified

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Director of Clinical Operations, Clinical Manager, and Lead Technicians, the Ophthalmic Assistant provides technical and administrative support to the clinical care team. This role helps ensure efficient patient flow, prepares patients for examinations and diagnostic testing, maintains exam rooms and equipment, and supports the delivery of high-quality outpatient ophthalmic care.

Essential Responsibilities

• Prepare patients for ophthalmic examinations and diagnostic testing.
• Obtain and document patient histories, including chief eye complaints, medications, and relevant ocular and medical history.
• Support efficient patient flow by coordinating testing and assisting with clinic operations.
• Perform ophthalmic testing, including color vision and glare/brightness assessments.
• Prepare, clean, and stock exam rooms, ensuring equipment and supplies are readily available.
• Follow infection prevention and control policies to maintain a safe clinical environment.
• Accurately document patient information in the electronic health record.
• Adhere to professional standards, organizational policies, and all applicable federal, state, and regulatory requirements.

Qualifications

Education

• High School Diploma or equivalent required.

Experience in lieu of degree accepted: No

Licenses & Certifications

• Certified Ophthalmic Assistant (COA) certification required.

Experience

• 0-1 year of experience working as an Ophthalmic Assistant in a supervised clinical setting preferred.

Knowledge, Skills & Abilities

• Knowledge of ophthalmic and medical terminology.
• Strong patient service and interpersonal communication skills.
• Ability to follow verbal and written instructions with accuracy and attention to detail.
• Ability to collaborate effectively with patients, providers, and multidisciplinary care teams.
• Strong organizational, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt in a fast-paced clinical environment.
• Proficiency with Microsoft Office Suite and Adobe Acrobat DC.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$28.40 - $42.83/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.