OPS - Scheduling Specialist

POSITION SUMMARY:

The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel.

KEY FUNCTIONS & RESPONSIBILITIES:

• Answers the telephone promptly in adherence to AIDET protocols.
• Works cohesively and collaboratively with the entire team to answer all incoming calls.
• Routes calls to the appropriate area.
• Communicates phone messages as needed via phone notes or flags.
• Works to fill all available appointment slots according to CCI Scheduling Guidelines.
• Documents patient information in the registration field.
• Attends daily huddles and provides updates to the team as appropriate.
• Verifies insurance at the time of scheduling.
• Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits.
• Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.
• Working on-site is an essential duty for the job.

EDUCATION AND EXPERIENCE:

• Requires a High School Diploma or GED.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience.
• Ability to navigate information on the internet and within an Electronic Health Record.

OTHER SKILLS AND ABILITIES:

• Bilingual (fluent in English/Spanish).
• Must possess excellent communication and interpersonal skills.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to document messages that include a summary of the relevant details.

WORKING CONDITIONS:

• Proper and professional grooming is always expected.
• Prolonged periods of standing, bending or working at a desk on a computer.
• The ability to lift (up to 15lbs) is required.
• Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.