Optical Assistant

Position Title: Optical Assistant

Department: Eye Care

Supervisor: Optical Manager

Status/Hours Per Week: Part-Time, Non-Exempt, 20 hours per week

Pay Range: The expected base pay for the position is $20 -$27 per hour and may be increased based on other factors, such as experience, language, certifications, etc.

Primary Function:

Under general guidance by Eye Care Director and under direct supervision by the Optical Manager, the Optical Assistant supports the optical shop as part of a team in a Federally Qualified Health Center setting. Additionally, the Optical Assistant is primarily responsible for assisting with optical sales and assisting the optical team with all optical tasks and operations.

This is a part-time position at 20 hours per week, with extra hours available for coverage as needed. The Assistant must be able to work at least one evening per week and one Saturday per month.

Duties & Responsibilities:

• Greet, check in and check out patients in optical shop, with an emphasis on an optimal customer service experience.
• Facilitate and assist our patients in selecting, ordering, and dispensing glasses.
• Recommend specific lenses, lens coatings, and frames to suit patient needs.
• Verify optical prescription with the optometrist or ophthalmologist.
• Assist patients with fit and measurements for glasses.
• Assist patients with adjustment of glasses.
• Use the lensometer to check lenses upon return.
• Call patients to notify glasses are ready.
• Maintain a clean work environment in optical shop.
• Arrange and maintain displays of optical merchandise.
• Assist in language interpretation when needed.
• Process optical and contact lens orders into the Flexsys system.
• Appropriately schedule patient appointments as needed.
• Answer phones, triage calls, respond to patient requests, document messages in EPIC.
• Process and verify insurance information and basic optical billing.
• Maintain records of patient glasses and/or contact lens prescriptions, work orders, and payments.
• Properly handle all money related transactions.
• Maintain effective communications with clinical and support staff.
• Cover all daily tasks for optical manager if not in office.
• Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
• Perform other duties, as required.