Optical Customer Service Associate

Pearle Vision Oak Creek
  • Oak Creek, Wisconsin
  • Autofill and Review
30+ days ago

Job Description

We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required — we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity.

Responsibilities

  • Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences
  • Recommend lens options and coatings to meet visual needs
  • Perform accurate optical measurements and basic eyewear adjustments
  • Provide guidance on Managed Vision Care benefits and coverage
  • Ensure accurate pricing, POS entry, and delivery time estimates
  • Support a strong retail sales culture through product knowledge and effective selling skills
  • Build positive relationships with doctors, teammates, and patients
  • Maintain merchandising standards and keep the optical area clean and organized
  • Collaborate with the team to improve sales and patient experience
  • Perform additional duties as assigned by the Store Manager

Qualifications

  • High school diploma or equivalent
  • 1–2 years of retail sales or customer service experience preferred
  • Strong communication skills and a positive, energetic attitude
  • Ability to multitask in a fast-paced environment
  • Detail-oriented with strong follow‑through
  • Comfortable learning new skills and adapting to change
  • Computer proficiency preferred

What We’re Looking For

  • Passion for helping patients see their best
  • Team player with a positive, adaptable mindset
  • Strong sales skills and accountability for results
  • Ability to provide clear, friendly, and professional communication
  • Willingness to learn and grow within the optical field

Schedule

  • Office open Monday–Saturday
  • Closed Sundays and major holidays
  • Evening and weekend availability required

Why Join Us

  • Supportive, team-oriented environment
  • Training provided — no optical experience required
  • Meaningful work helping patients improve their vision and confidence
  • Competitive hourly wage based on experience

Numbers & Facts

LocationOak Creek, Wisconsin

Skills

  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Follow Throughunmatched
  • Health Planunmatched
  • High School Diplomaunmatched
  • Managed Careunmatched
  • Merchandisingunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Patient Careunmatched
  • People Managementunmatched
  • Pricingunmatched
  • Retailunmatched
  • Retail Managementunmatched
  • Retail Salesunmatched
  • Salesunmatched
  • Service Deliveryunmatched
  • Team Playerunmatched

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