Optical Manager

Optical Manager Opportunity

Position Summary:

We are seeking an experienced Optical Manager to lead our optical department. The ideal candidate will serve as a role model, demonstrating leadership and expertise in optical operations. The position requires proficiency in optical duties, exceptional communication skills, and the ability to manage a dynamic team while ensuring a positive patient experience.

Key Responsibilities:

Opticianry Duties:

• Assist patients in selecting eyewear with technical expertise.
• Handle frame and lens measurements, order processing, and verification.
• Manage eyewear inventory, including ordering and returns.
• Provide customer service, including eyewear maintenance and troubleshooting.
• Stay updated on insurance guidelines and optical trends.

Financial and Inventory Management:

• Meet and exceed department goals for sales and inventory management.
• Control costs by working with vendors and optimizing inventory levels.
• Collaborate with lab managers to address lens cost concerns.
• Monitor department budgets and conduct year-end inventory audits.

Administrative Responsibilities:

• Train and cross-train optical staff.
• Manage staffing levels, schedules, and departmental issues.
• Motivate and mentor the team to maintain high morale and efficiency.
• Identify opportunities for improved processes and electronic system use.

Customer Service:

• Lead by example to ensure outstanding customer service.
• Address and resolve customer complaints.
• Monitor turnaround times and ensure timely delivery of eyewear.

Meetings:

• Attend and contribute to department and staff meetings.
• Prepare and deliver educational content for staff on new products and protocols.
• Foster open communication and encourage team participation.

Qualifications:

• High school diploma or equivalent required; ABO certification desired.
• Ongoing training in optical products and leadership skills.
• Strong leadership, organizational, and problem-solving abilities.
• Proficiency in optical software and tools, including Microsoft Word and Excel.

Please send CV and Cover Letter to connect@hedaglobal.com.