$20.40 - $26.55/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
What you will do
Quality of Care - Maintains high customer service expectations for patients and their families, physicians, optical team members and visitors. Greet patients immediately upon entering, explain the process for our establishment, assist patients with eyeglass related questions, assist patient in fitting frames based upon fashion, insurance and prescription requirements. Resolves patient order issues and notifies patients of possible delays immediately. Always courteous and able to work with patients of all ages and backgrounds. Answers phones with the same enthusiasm and assists patients with phone orders, questions, and take messages for team members if necessary. Exemplifies the Riverside Care Difference.
Technical Knowledge- Maintains knowledge of optical product technology, benefits, features and requirements of the manufacturer's guidelines, compliance standards billing and lab ordering processes. Documents completed training for optical products and knowledge through vendors and completes Riverside Annual requirements (CBLS), for mandatory competencies within the required time frame. The apprentice will progressively learn and demonstrate competency in Ophthalmic terminology, prescription interpretation, measuring papillary distance, segment height, frame fitting measurements, lens materials, designs, ophthalmic optics fundamentals, adjustment, dispensing, minor repairs of eye wear, problem solving visual issues with eye wear, manufacturing of finished/surfaced eye wear(if applicable), and eye wear verification of finished eye wear for accuracy and quality. All under the guidance of a licensed optician.
Service Excellence -Collects a minimum of 50% of the order balance prior to placing eyeglass orders. Meets sales requirements as set forth by the manager. Reviews Cost of Goods reports with optical manager each month keeping Cost of goods below threshold. Accurately calculates and collects insurance copays for vision plans. Follow Medicare compliance. Remakes less than 3% of annual sales units.
Communication – Strong interpersonal skills and a positive attitude. Able to work in a collaborative setting to complete tasks, meet deadlines, and achieve shared goals. Actively listening and communicating clearly with colleagues, management and patients, including providing updates and sharing feedback in a positive and professional manner. Supporting the team in resolving conflicts, adapting to changes, and overcoming obstacles. Exemplifies the Riverside 12 guiding Principles.
Quality of Work- Ability to work in a fast-paced environment. Flexibility to handle multiple tasks or shifting priorities. Assisting teammates with their workload, covering shifts, and ensuring consistent, high-quality work. Taking responsibility for all assigned tasks while understanding how they affect the overall team's success. Adhering to safety, security, and company policies, such as maintaining cleanliness eye wear following protocols.
Qualifications
Education
High School Diploma or GED, (Preferred)
Experience
2 years Ophthalmology/Optometry Office (Preferred)
Skills and Abilities
Under the direct supervision of the Optical Manager and Licensed Opticians. The Apprentice Optician is a Virginia Registered Apprentice employed in a structured, paid training role that combines on-the-job training (OJT) with related technical instruction (RTI) through J. Sargeant Reynolds Community College, or trade school that is Board‑approved opticianry education provider in the Commonwealth of Virginia.
This position fulfills the education and experience requirements established by: Virginia Department of Professional and Occupational Regulation (DPOR) – Board for Hearing Aid Specialists and Opticians. Virginia Department of Labor & Industry (DOLI), Division of Registered Apprenticeship. Successful completion of this apprenticeship prepares the apprentice to qualify for Virginia Optician Licensure and required examinations.
Total Program Length: up to 3 years/6,000 hours of supervised on the job training, Related Technical Instruction with a Trade School or JSRCC opticians Apprentice Career Studies Certificate (20 credit hours) program only.
Licenses and Certifications
American Board of Opticianry - The American Board of Opticianry & National Contact Lens Examiners 1 year following completion of program (Required)
Optician License - Virginia Department of Professional and Occupational Regulation 1 year following completion of program (Required)
Opticians Apprentice Career Studies Certificate (C.S.C) within 3 Years (Required)