Or Scheduler - Orthopedics

Overview

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Operating Room Scheduler is responsible for the coordination, scheduling, and communication of surgical and procedural cases for Augusta Medical Group (AMG) providers. This role ensures accurate and timely scheduling of patient procedures, pre-admission testing (PAT), coordination with surgical teams, anesthesia, vendor representatives, and other key departments. The OR Scheduler may also support administrative tasks such as payroll, staff scheduling, and general office support to maintain efficient clinic operations.

The OR Scheduler serves as a key liaison between providers, patients, hospital departments, and vendor partners, ensuring a seamless experience for patients while supporting regulatory and operational requirements.

Responsible for ensuring all required documentation—including consents, physician orders, and procedure notes—are obtained, verified, and appropriately scanned or delivered to the OR in accordance with established protocols and timelines.

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Essential Job Duties

Scheduling & Case Management

• Accurately posts surgical and procedural cases into the iQueue scheduling system.
• Verifies all case details, including patient identifiers, procedure specifics, anesthesia requirements, and surgical site/side.
• Schedules PAT appointments or phone screenings as appropriate based on case type and patient needs.
• Communicates case details, changes, and add-ons to internal departments, external vendors, and sales representatives.
• Confirms all necessary documentation (consents, orders, H&P) is received and filed appropriately prior to the procedure.
• Scans procedural notes and ensures timely and accurate filing within the patient record.
• Obtains urgent prior authorizations for scheduled procedures.

Daily OR/Procedure Schedule Management

• Maintains and monitors the daily OR or procedural schedule, adjusting arrival times based on surgical start times and patient needs.
• Notifies appropriate departments of schedule updates, changes, or case add-ons.
• Communicates directly with patients regarding any schedule adjustments or changes in arrival times.
• Ensures complete, timely, and accurate daily distribution of the OR/procedure schedule to all relevant parties.
• Attends daily OR Huddle.

Customer Service & Communication

• Demonstrates professionalism and excellent communication skills with patients, providers, and team members.
• Responds to phone calls promptly and professionally; limits personal calls to maximize productivity.
• Proactively seeks opportunities to improve patient satisfaction and practice efficiency.

Compliance & Personal Development

• Maintains working knowledge of regulatory guidelines, patient privacy laws, and HIPAA compliance.
• Takes ownership of personal growth, education, and ongoing professional development.
• Participates in practice initiatives focused on patient and staff satisfaction.

Required Qualifications

• Education: High School Diploma or equivalent
• Licensure/Certification: None
• Experience: 1-year Medical Office experience
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: Associate's Degree
• Licensure/Certification: CMA or LPN
• Experience: Proficient in scheduling systems and electronic medical records (EMR); Meditech and/or Athena experience.
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Strong organizational skills and attention to detail.
• Ability to communicate effectively, both verbally and in writing.
• Demonstrates discretion and maintains confidentiality.

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.