Oracle Financial Cloud

• Lead and manage the day-to-day operations of the Oracle Fusion Finance support team, ensuring timely and effective resolution of incidents, service requests, and system issues.
• Act as the primary point of contact for Oracle Fusion Finance application support, collaborating closely with cross-functional business and IT stakeholders.
• Oversee system configurations, upgrades, patch management, and integrations to ensure optimal performance, security, and compliance.
• Analyze and troubleshoot complex functional and technical issues within Oracle Fusion Finance modules (GL, PO, AP, AR, FA, CM & Projects.) along with EBS Finance
• Coordinate with Oracle and third-party vendors to resolve escalated technical problems and ensure continuous system availability.
• Develop and maintain operational documentation, including standard operating procedures, knowledge base articles, and training materials.
• Ensure compliance with industry regulations and internal policies, supporting audit and risk management activities as required.
• Mentor and coach team members, fostering a culture of continuous learning and professional growth.
• Identify opportunities for process improvements and automation to enhance support efficiency and user satisfaction.
• Provide regular reports on system performance, incident trends, and support metrics to senior management.

Skill Requirements

• Bachelor's degree in finance
• Minimum of 8 to 10 years of experience in Oracle Fusion Finance application support, with at least 5 years in a lead or supervisory capacity.
• Deep technical expertise across Oracle Fusion Finance modules (GL, AP, AR, FA, CM, etc.).
• Strong understanding of Oracle Fusion architecture, integrations, and cloud-based financial systems.
• Proven experience in incident management, problem resolution, and root cause analysis.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work effectively in a dynamic, fast-paced, and global team environment.
• Relevant Oracle certifications (e.g., Oracle Cloud Financials) are highly desirable.

Other Requirements (Optional)

• Experience supporting Oracle Fusion Finance within the Travel, Transport, Logistics & Hospitality industry.
• Familiarity with ITIL frameworks and service management best practices.
• Exposure to automation tools and process optimization methodologies.
• Experience working with geographically dispersed teams.