Order Entry Coordinator - Dental

Title: Order Entry Coordinator

Location: New York, NY

Who we are:

Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 32 countries and employs more than 12,000 employees, including over 800 in the United States.

Why Kuraray:

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Position Summary

The Order Entry Coordinator supports the Dental business by processing customer and dealer orders accurately from entry through shipment. Order entry and order maintenance make up about 80% of the role, at roughly 10-20 orders per day (about 200 per month). Most communication with customers is by email and the volume is manageable; phone work is limited. The role works closely with dealers, sales representatives, third-party logistics providers and internal teams. It suits someone detail-oriented who enjoys steady, accurate work and wants to keep learning and building skills over time.

The Role at a Glance

• Core focus: about 80% order entry and order maintenance
• Volume: 10-20 orders per day, about 200 per month
• Communication: mostly email, low volume; little phone work
• Process improvement: gradual and ongoing, with occasional projects (not the main focus)
• Location: hybrid/remote; must live in New York; about 10% travel

Responsibilities

Order Entry & Processing

• Enter and process 10-20 customer and dealer orders per day accurately and on time.
• Maintain orders through fulfillment, including changes, holds, cancellations and shipment confirmations.
• Check customer, dealer, pricing and shipping details before orders are released.
• Keep customer, dealer, pricing, order and shipment records accurate in company systems.

Customer & Dealer Communication

• Answer questions from customers, dealers and sales representatives, mostly by email, about order status, shipments and documentation.
• Follow up on order issues and keep the right people informed until they are resolved.
• Handle customer-specific requirements, documentation requests and account updates.

Fulfillment & Logistics Support

• Work with third-party logistics providers and warehouse partners to get orders shipped correctly and on time.
• Keep an eye on inventory and shipment activity and flag potential supply or fulfillment problems early.

Administrative & Process Support

• Help with invoicing, sales data entry, chargebacks, expense processing and reporting as needed.
• Contribute to gradual process improvements and occasional process projects by spotting ways to make order handling more accurate and efficient. This work supports, but does not replace, the day-to-day order processing.
• Maintain records in line with company policies, internal controls and quality standards.

Additional Responsibilities

• Perform other duties and special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent AND 1-3 years in order entry, customer service, order management, sales operations, logistics or a related support role.
• Experience entering and maintaining orders or other transactions with a high level of accuracy.
• Clear, professional written communication, especially by email, with customers, dealers, vendors, logistics providers, sales teams and internal stakeholders.
• Strong attention to detail and the ability to keep business records accurate.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to manage a steady daily workload, meet deadlines and work independently in a hybrid or remote setting.
• Strong organizational, problem-solving and follow-through skills.
• Ability to recognize operational issues and escalate them appropriately.
• Must live in New York.
• Willingness to travel about 10% of the time.

Competencies:

• Customer Focus
• Building strong customer relationships and delivering customer-centric solutions.
• Business Insight
• Applying knowledge of business and the marketplace to advance the organization's goals.
• Cultivates Innovation
• Creating new and better ways for the organization to be successful.
• Action Oriented
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Ensures Accountability
• Holding self and others accountable to meet commitments.
• Drives Results
• Consistently achieving results, even under tough circumstance
• Collaborates
• Building partnerships and working collaboratively with others to meet shared objectives.
• Values Difference
• Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Courage
• Stepping up to address difficult issues, saying what needs to be said.
• Instills Trust
• Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Situational Adaptability
• Adapting approach and demeanor in real time to match the shifting demands of different situations.

NOTE: The salary range for this role is $56,188.40 - $84,282.61 annually.

We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.

Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings.

Applicants must be authorized to work for ANY employer in the U.S.

Learn more at kuraray.us.com/careers/

Kuraray America, Inc. is an Equal Employment Opportunity/disability/protected veteran status

No third-party candidates accepted.