Work Type: Contract to possible hire, Full Time, Onsite
Compensation: $23-25/hr
Key Responsibilities
Manage the full order lifecycle from order entry through fulfillment, delivery, and issue resolution
Accurately enter and process customer orders in SAP (ERP system)
Handle approximately 30% of the day on inbound calls within a call center queue
Respond to customer emails and inquiries in a timely and professional manner
Provide order status updates, shipment tracking, and general account support
Troubleshoot order issues, discrepancies, and returns; escalate when necessary
Process returns, credits, or adjustments as needed
Maintain detailed and accurate customer records in internal systems
Utilize Salesforce (CRM) to track communication, activity, and customer interactions
Collaborate with internal teams including logistics, sales, and operations to ensure seamless order fulfillment
Prioritize workload effectively in a fast-paced, deadline-driven environment
Qualifications
2+ years of experience in customer service and/or order entry
Hands-on experience with SAP or similar ERP system (required)
Experience managing end-to-end order processing preferred
Prior experience working in a call center or high-volume call environment
Exposure to Salesforce or CRM systems is a plus
Strong attention to detail and data accuracy
Excellent verbal and written communication skills
Ability to multitask and manage competing priorities
Problem-solving mindset with a focus on customer satisfaction
Pay Details: $23.00 to $25.00 per hour
Search managed by: Haley Bosco
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.