Order Entry Specialist

Join a team that values balance, open communication, and your future!

Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we're looking for people who want more than just a job-they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!

Job Summary/Overview

The Order Entry Specialist (OES) is primarily responsible for maintaining the Enterprise Resource Planning system (ERP) by entering orders, confirming pricing, and bringing customer account information up to date. The OES prepares purchase orders for entry into the ERP system by confirming contact name, address, part numbers and pricing. After reviewing orders for deficiencies, the OES inputs orders into the ERP system. Order entry at Dorner Mfg. Corp is a semi-customer facing position. The OES communicates with internal and external customers using the phone, email, and Customer Relationship Management (CRM). The OES is key to Dorner's manufacturing process, they are the initial phase of purchasing and manufacturing. By entering the order accurately and efficiently all other functions gain a higher probability of success.

Essential Duties and Responsibilities

• Verifies entered customer and account information.
• Enter orders for parts and standard conveyors.
• Maintains and utilizes CRM tool for case management.
• Assists with reporting, processing RMA forms, and miscellaneous Client Services tasks.

Knowledge, Skills, Competencies, and Abilities

• Communication - Interacting and communicating respectfully and professionally with others.
• Interpersonal Relationships - Interacting effectively with a diverse workforce.
• Teamwork - Contributes to the group/team effort to achieve a common goal.
• Flexibility - Adjusting priorities and pace to reflect changing needs or job demands.
• Attention to Detail - Focusing on Important Details

Required Qualifications

• High School Diploma
• Prior experience in order entry, order management, administrative support, or related roles
• Microsoft Office, ERP software, CRM

Benefits

• Free coffee daily
• 11 paid holidays
• Vacation and paid sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k) with company match
• Paid parental leave
• Tuition assistance
• Disability insurance
• Dress for your day