Order Entry Specialist

Ultimate Staffing is seeking a Customer Support Representative to join a electronics manufacturer in Irvine, CA!

Pay: $27-28/hr (OT required at times)

Schedule: fully onsite 8:30AM - 5:00PM (Mon-Fri) - flexible start times between 8:00am - 8:30am

The Customer Support Representative is responsible for coordinating customer order activities from start to finish. This includes order processing, pricing, delivery coordination, availability, scheduling, demand requirements, and returns. Under the direction of the Customer Support Supervisor, this role ensures customer requirements are understood and communicated effectively across internal teams.

Key Responsibilities

• Order Processing (40%)
• Process customer orders accurately and timely.
• Order Follow‑Up (20%)
• Monitor orders to ensure pricing, delivery, and scheduling requirements are met.
• Customer Inquiries (15%)
• Respond to customer questions regarding orders, availability, and issues.
• Administrative Support (15%)
• Complete documentation and reporting related to customer orders.
• Other Duties (10%)
• Support additional tasks as needed.

Core Competencies

• Strong MS Excel skills
• Excellent communication skills
• Proficiency with PC software applications
• Ability to manage detailed and time‑sensitive tasks

Qualifications

• Education: Bachelor's degree preferred
• (Relevant experience may be considered in place of a degree)
• Experience:
• 4-6 years of relevant customer support or order management experience

Skills & Knowledge

• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
• Comfortable with phone‑based communication and general office tasks
• SAP experience preferred
• Fluency in Spanish and/or Japanese is a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.