Order Expediter Sales - Inside Sales

PURPOSEThe Order Expeditor is a proactive, problem-solving role that ensures timely and accurate customer order processing. This position reviews the end-to-end process from sales order management to invoicing, including pricing, purchasing and inventory, to ensure accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor and expedite sales orders and order fulfillment, coordinate with teams to address roadblocks

Identify sales orders at risk for outbound delivery failureChanges orders upfront (e.g., substitutions, backorders, POs) to get it through warehouse, transportation and invoicingWork on the business process to proactively clear the pathway for customer ordersUnderstand the end-to-end process and help facilitate sales orders across functional teams

Monitor the following activities to stay informed of possible issues related to:

returns and billing blocksspecial orders, back orders, and pricing blockspurchase requisitions, purchase orders and inventory, and delivery.

exception reporting to coordinate with relevant teams

Complete daily checklist activitiesUnderstand the Available-to-Promise (ATP), Back Order, and Material Replenishment Planning (MRP) processes and when to interveneOther duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and 5+ years of related experience; or an equivalent combination of education and experience.

COMPETENCIES

Excellent customer service skillsExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work independentlyAbility to compose effective and efficient reports and correspondenceAbility to organize, prioritize, and efficiently multitaskProficient computer skills and with Microsoft Office Products, in particular Excel

WORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is in an office setting and generally sedentary, but position may involve walking or standing for brief periods of time.May be required to occasionally lift, carry, push, pull or otherwise move objects up to 25 pounds.