Order Fulfillment Specialist

RightDirection Technology Solutions LLC

Description:

RDTS is seeking a Order Fulfillment Specialist to support The Government Publishing Office (GPO) in Laurel, MD. The Government Publishing Office (GPO) keeps America informed as the official, digital, and secure source for producing, preserving, and distributing official Federal Government publications and information products for Congress, Federal agencies, and the American public.

The Order Fulfillment Specialist is responsible for processing customer orders accurately, meeting established production standards, and using inventory and order management systems effectively. The position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Requirements:

Responsibilities: 

•Attend meetings in person or virtually as directed by the CO or COR.

•Process customer orders accurately, meet established production standards, and use inventory and order management systems efficiently.

•Coordinate with warehouse staff to ensure timely picking, packing, and shipping of products.

•Track shipments and resolve any issues related to delays, damages, or discrepancies.

•Maintain inventory accuracy by conducting regular audits and updating records.

•Communicate with internal teams (sales, customer service, logistics) to ensure smooth order processing.

•Generate reports on order status, fulfillment rates, and inventory levels.

•Ensure compliance with company policies and shipping regulations.

•Produce picks and packs at the prescribed levels below and adjust to future levels as continuous process improvements are achieved.

o15 orders per hour for small (less than 100 pieces)

o10 orders per hour for large (over 100 pieces)

o13 orders per hour for blended order sizes (large and small orders)   

Skills:

•Must be capable of operating an electric or manual pallet jack.

•Strong attention to detail and organizational skills.

•Ability to multitask and prioritize in a fast-paced environment.

•Effective communication and problem-solving abilities.

•Basic knowledge of shipping regulations and documentation.

 All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.  

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