Order Handler - Springfield, Ohio

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

The Order Handler position is a key driver of a smooth, positive order experience-supporting all aspects of order entry and coordination. In this dynamic role, you'll respond to internal inquiries, manage tracking and expediting, and quickly resolve or route order issues to the right teams.

We're looking for an enthusiastic, proactive communicator who thrives on collaborating with global stakeholders and delivering timely, accurate results. If you're detail-oriented, solutions-focused, and bring a natural curiosity with a strong desire to learn, this is an exciting opportunity to make a real impact.

You Will:

• Provide an exceptional experience by delivering timely, professional, and accurate support for all order-related inquiries.
• Proactively monitor and manage incoming requests through shared communication channels (such as a central inbox), ensuring timely responses and efficient resolution.
• Collaborate with global teams, including Sales, Logistics, Factories, PDMs, and Operations, to resolve order discrepancies and fulfillment challenges.
• Take ownership of concerns, driving appropriate actions to ensure satisfaction and foster continuous improvement.
• Develop and maintain clear workflow and process documentation to support efficient, streamlined operations.
• Support order tracking and expediting efforts to meet timelines and customer expectations.
• Actively participate in team meetings, contributing ideas to enhance processes and share best practices.

Qualifications

You Have:

• Advanced proficiency in SAP and all MS Software
• A strong service mindset paired with a positive, can-do attitude and a genuine curiosity to learn
• Excellent time management, prioritization, and organizational skills that keep you focused and efficient.
• Sharp problem-solving abilities, attention to detail, and a drive to continuously enhance processes and outcomes.
• Clear and professional communication skills, both written and verbal, with confidence in email correspondence.
• The ability to work both independently and collaboratively, thriving in a fast-paced, evolving environment.
• A proven ability to manage multiple priorities with accuracy, professionalism, and a growth-oriented mindset.

Additional Information

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.