Order Intake Coordinator
Monday-Friday 8:00am-5:00pm
$22.00
Job Summary
The Order Intake Coordinator manages the intake, review, and release of customer orders into Operations. This position ensures orders are complete, accurate, properly prioritized, and ready for execution before being handed off for production planning.
Reporting Relationships
- Reports to: Director of Operations
- Non-supervisory position
Primary Job Responsibilities
- Receive and review incoming customer orders.
- Verify quantities, product information, required dates, shipping details, and other order requirements.
- Identify and resolve missing, inaccurate, or conflicting information.
- Ensure orders are complete before releasing them to Operations.
- Prioritize orders based on customer requirements and required completion dates.
- Coordinate order readiness with Project Management, Integration Planning, Warehouse, and Shipping.
- Communicate order changes, holds, cancellations, and priority requests.
- Maintain accurate order information in applicable systems and trackers.
- Escalate issues that could impact production or customer commitments.
- Support reporting of order volume, status, exceptions, and upcoming workload.
- Other duties as assigned by management.
Job Competencies, Skills & Experience
- High School diploma or GED, 1–2 years of relevant experience, or an equivalent combination of education and experience.
- Experience in logistics, distribution, customer service, or operations preferred.
- Strong communication and organizational skills.
- Attention to detail, follow-through, and accountability.
- Manage competing priorities with urgency in a fast-paced environment.
- Strong problem-solving skills.
- Proficiency with Microsoft Office applications.
- Customer service and communication skills.
Environment and Normal Working Conditions
Office/Warehouse environment. Core business hours are generally 8:00 am – 5:00 pm. However, this position will/may require work to be performed outside of normal business hours based on Company operations.
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