Order Management Administrator

Position Overview

The Order Management Administrator is responsible for entering and maintaining projects, sales orders, and change orders while verifying item cost accuracy. This role maintains customer and item records, vendor pricing, and bills of material within the company's ERP system.

As a key support partner to Account Executives and project teams, the Order Management Administrator keeps order information accurate, documentation organized, and transactions moving through established workflows while providing excellent service to internal and external customers.

This is an opportunity for an organized, detail-oriented professional who enjoys working with systems, managing multiple priorities, and supporting successful project delivery.

Skills & Core Strengths

• Sales order processing and accuracy
• ERP systems and record maintenance
• Microsoft Excel and data organization
• Customer and item master setup
• Bill of material creation and maintenance
• Cost verification and discrepancy identification
• Project and sales order documentation
• Customer service and team collaboration
• Time management and problem-solving

What You'll Do

• Enter and maintain a high volume of projects, sales orders, and change orders in the ERP system
• Review orders for completeness and accuracy, verify item costs, and communicate discrepancies to Account Executives and project teams
• Provide order entry support according to department workflows and priorities
• Create and maintain bills of material in the ERP system
• Create and maintain item master and customer master records
• Maintain vendor price lists to support accurate order processing
• Organize and maintain supporting project and sales order documents
• Complete and distribute standardized credit limit request forms
• Provide occasional reception coverage, including answering phones and greeting guests
• Follow company safety standards and attend required training
• Perform other administrative and operational support duties as assigned

What We're Looking For

Required Qualifications

• High school diploma or GED
• Experience entering and maintaining sales orders in an enterprise resource planning (ERP) system
• Proficiency in Microsoft Excel, including data entry, spreadsheet formatting, sorting and filtering, and basic formulas
• Proficiency with Microsoft Windows, other Microsoft Office applications, and PDF editing software
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Strong customer service and problem-solving skills
• Ability to manage multiple projects and priorities, meet deadlines, and work with limited supervision
• Ability to remain calm and professional in stressful situations

Preferred Qualifications

• Associate degree
• Four or more years of experience in administration, customer service, sales support, or a similar role
• Familiarity with CRM software

About Us

Avidex is a leading AV/IT integration company delivering innovative technology solutions across corporate, healthcare, education, and enterprise environments. We design, build, and support collaboration spaces and integrated systems that help organizations connect and work more effectively.

We pride ourselves on technical expertise, teamwork, and a commitment to excellence. Our teams partner closely with clients to deliver thoughtful solutions and long-term value.

What We Offer

• Competitive compensation plan
• Health, dental, and vision benefits
• 401(k) retirement plan with employer match
• 120 hours of PTO (accrued)
• 10 Paid Holidays
• 8 hours of paid volunteer time
• Opportunities for professional growth and development
• Collaborative and innovative work environment

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.