Job Description
| Role | Order Management L2 |
| Location | Rochester, NY (Onsite) |
| Pay Range | $30.00/hr. - $33.65/hr. on W2 (Without Benefit) |
| Duration | 12 Months (Temp to permanent) |
Job Description:
We are seeking a Senior Associate, Order Management to support our Department of Defense (DoD) business based in Rochester, NY. The ideal candidate will manage the processing of quotes and sales orders, ensuring compliance with export regulations and pricing policies. This role collaborates with customers and the clients Sales Team to meet delivery and contract requirements and interprets government contracts and purchase orders for accurate sales order translation. The candidate will review Terms and Conditions (Ts&Cs) and Federal Acquisition Regulation (FAR) clauses to ensure legal compliance across quality, payment terms, pricing, delivery, and packaging. They will also work closely with internal departments to ensure orders are processed accurately and mitigate risks of shipment delays due to incomplete order requirements. Administrative duties include managing customer communications and document control on network drives.
Essential Functions:
- Provide accurate and timely quotes/responses/proformas to RFQs. Review all quotes for accuracy, pricing, and lead time.
- Assist program management on large RFQ’s/proposal efforts.
- Pre-order: Obtain delivery quotes from the factory, enter prospects into the CRM system and maintain equipment configuration/quantity in the CRM system.
- Book orders into the Oracle ERP system accurately and in a timely fashion to drive the demand for product and the fulfillment of program requirements.
- Maintain accurate and complete records of order bookings to ensure that all financial transactions related to this activity have the traceability required to support quarterly financial audits.
- Ensure that Operations can fulfill DPAS/government rated orders on time and communicate any delays to the customer.
- Ensure that Operations and Security can properly ship Type-1 equipment without delays.
Qualifications:
- Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience
Preferred Additional Skills:
- Experience with CRM and Oracle a plus
- Customer Service skills and experience
- Experience with Word, Excel, and Adobe Acrobat Pro
- Strong written, oral, and organizational skills
- Works well within a team and with multiple teams simultaneously
- Demonstrate excellent organization skills and attention to detail
- Exhibit customer focus and courtesy amid frequent interruptions
- Must have good communication skills, commitment to quality, customer focus, strong interpersonal skills, flexibility, and adaptability
- Must be professional, accessible, flexible to the changing needs of the business, and be a team player
- Must be able to interact with all levels of management and possess the ability to maintain confidentiality
Numbers & Facts
| Location | Rochester, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $24.13–$61.43 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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