Order Management Specialist

Order Management Specialist

The Order Management Specialist is responsible for managing customer orders from initial entry through fulfillment and delivery. This position serves as a key point of contact between customers, sales, warehouse, logistics, and other internal departments to ensure orders are processed accurately and on time. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment while managing multiple priorities. This is a Contract to Hire opportunity located in Addison, IL.

Key Responsibilities

• Enter, review, and process customer orders accurately and efficiently within the company's order management or ERP system.
• Manage orders throughout the entire order lifecycle, including order entry, confirmation, changes, fulfillment, shipment, and delivery.
• Communicate with customers regarding order status, product availability, shipping information, backorders, delays, and other order-related questions.
• Review orders for accuracy, including customer information, pricing, quantities, product numbers, shipping instructions, and delivery requirements.
• Coordinate with sales, warehouse, inventory, production, and logistics teams to ensure orders are processed and shipped according to customer requirements.
• Research and resolve order discrepancies, pricing issues, shipping concerns, returns, and customer service issues in a timely manner.
• Monitor open orders and follow up on outstanding or delayed shipments to ensure customer expectations are met.
• Process order changes, cancellations, returns, credits, and other customer requests while maintaining accurate documentation.
• Maintain accurate customer and order information within company systems.
• Prepare and maintain order-related documentation, reports, invoices, shipping information, and customer correspondence.
• Respond professionally to customer inquiries by phone and email while providing timely and accurate information.
• Support inventory and product availability inquiries and communicate potential shortages or fulfillment issues to appropriate departments.
• Maintain organized records and ensure order documentation complies with established company procedures.
• Assist with additional customer service and administrative responsibilities as needed.

Qualifications

• High school diploma or GED required; associate degree or additional business education preferred.
• Previous experience in order entry, order management, customer service, administrative support, or sales support preferred.
• Experience working with ERP, CRM, or order management systems is highly desirable.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving abilities.
• Ability to prioritize multiple customer orders and requests in a deadline-driven environment.
• Ability to work effectively with customers and cross-functional departments.

Job Details:

• Contract to Hire
• Fully onsite
• Pay $20- $23 an hour, depending on experience

If you are interested, please apply and submit your resume.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $20.00 to $23.00 per hour

Search managed by: Kim Moeslein

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.