Order Processing Specialist

The ideal candidate will have strong attention to detail, excellent time-management and organizational skills, and the ability to work efficiently in a fast-paced, deadline-driven environment while maintaining a high level of accuracy and customer service.

Major Job Functions

• Accurately enter customer purchase orders data received through various modes
• Verify order details such as product information, quantities, pricing, and shipping details for accuracy
• Ensure all incoming orders are processed promptly and in accordance with company standards
• Develop and maintain a strong understanding of company products, services, and order processes.
• Provide timely order updates and exceptional customer service regarding order inquiries
• Coordinate with Accounts Receivable to help mitigate credit risk and address credit-related order issues
• Collaborate with internal departments and manufacturing facilities to understand order status, product availability, and fulfillment timelines
• Monitor customer trends and communicate relevant observations to the Operations team

Additional Job Functions

• Process and generate daily customer invoices accurately and on time
• Submit invoices through EDI systems and customer billing portals
• Monitor and resolve invoice transmission errors or rejections
• Prepare reports and supporting documentation as needed
• Scan, upload, and electronically file invoices and supporting documentation
• Provide backup support for billing and administrative functions as needed

Required Skills/Abilities/Education

• High school diploma or equivalent
• 5+ years of experience in order processing
• Experience with high-volume data entry supporting a large customer base, preferably within a manufacturing environment
• Strong attention to detail and ability to maintain accuracy while managing large volumes of data
• Excellent problem-solving skills and adaptability in a changing environment
• Strong multitasking, prioritization, and time-management abilities
• Highly organized with excellent verbal and written communication skills
• Knowledge of logistics, including LTL, TL, freight rates, and transit times
• Strong customer service skills with the ability to build and maintain effective working relationship across departments and manufacturing facilities
• Proficiency with Microsoft Office and other common business technology platforms
• Experience with EDI processing and customer portals preferred
• Experience working within an EPR system; SAP S/4Hana experience a plus

Work Environment

• Office-based, Monday-Friday
• Fast-paced setting with daily deadlines
• Collaborative team atmosphere