Order Processing Specialist (Remote)

Careerscape is recruiting on behalf of our client, a growing company with a fast-moving order fulfillment operation, for a full-time Remote Order Processing Specialist based in the Austin, Texas area. This is a great entry point into operations, where you will be the key link between customers, sales, and fulfillment teams and make sure every order is accurate, on time, and handled with care.

Day to day, you will work from home in a structured, process-driven role, entering and verifying orders, tracking shipments, and resolving issues as they come up. You will thrive here if you are detail-oriented, comfortable with multitasking, enjoy working with systems and data, and take pride in clear, friendly communication.

Responsibilities

• Enter and process customer orders accurately in the order management system
• Verify order details, pricing, and payment information before release
• Coordinate with warehouse and shipping teams to ensure timely fulfillment
• Monitor order status and proactively communicate updates to customers
• Resolve order discrepancies, backorders, and shipping delays
• Process returns, exchanges, and credits according to company policy
• Maintain accurate order records and documentation
• Respond to customer and internal inquiries by email, phone, and chat
• Flag recurring issues and suggest process improvements
• Meet daily accuracy and turnaround targets

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred
• 6 months or more of experience in order entry, customer service, or administrative work preferred
• Strong attention to detail and accuracy in data entry
• Excellent written and verbal communication skills
• Comfortable using Microsoft Office or Google Workspace
• Ability to learn ERP or order management software quickly
• Strong time management and ability to prioritize in a deadline-driven setting
• Reliable high-speed internet and a quiet home workspace

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• 100% remote work with flexible home-office setup
• Equipment provided or home-office stipend
• Paid training and onboarding
• Opportunities for career growth within operations
• Employee assistance and wellness programs