Order Specialist

Dunhill Professional Search of Wilmington, Inc.

Atlanta, GA

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JOB DETAILS

SALARY

$23–$27 Per Hour

JOB TYPE

Full-time

SKILLS

Billing, Cross-Functional, Customer Support/Service, Data Entry, Detail Oriented, Federal Compliance Regulations, Federal Government, Forecasting, Hardware Configuration Management, High School Diploma, Maintain Compliance, Network Configuration Management, Network Software, Network System Hardware, Operational Support, Order Management, Order Processing, Process Flow, Product Flow, Regulatory Compliance, Reporting Dashboards, Service Level Agreement (SLA), Systems Administration/Management, Time Management

LOCATION

Atlanta, GA

POSTED

9 days ago

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered. Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests. Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system. Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs). Support operational dashboards for order visibility and forecasting to improve predictability and control. Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned. Support Services shall be executed in compliance with processing and program guidelines published by Customer. Minimum Qualifications High School Diploma or GED 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.

About the Company

Dunhill Professional Search of Wilmington, Inc.

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