Organizational Change Management Lead (MA5)

Organizational Change Management Lead (MA5)

Salary

$6,542.00 - $8,801.00 Monthly

Location

Thurston County - Tumwater, WA

Job Type

Full Time - Non-Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-151

Department

Dept. of Revenue

Division

Executive

Opening Date

08/12/2026

Closing Date

8/25/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

This is a non-permanent appointment expected to last through June 30, 2027.

Join Us as a Organizational Change Management Lead

Are you passionate about driving meaningful change and fostering a culture of improvement? The Washington State Department of Revenue is seeking a visionary and passionate change agent to join our Office of Efficiency and Accountability as a Organizational Change Management (OCM) Lead. This is a unique opportunity to shape agency-wide initiatives, empower teams, and make a lasting impact for the citizens of Washington.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Candidate screening will begin as early as August 19, 2026, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicants advantage to submit materials as soon as possible.

Duties

Reporting to the OCM Program Manager, you will:

• Develop and manage organizational change management plans, which may include creation of the project's Impact assessment, organizational readiness assessment, gap analysis, identified focus areas, change management plans, and other change management tools.
• Lead or manage identified staff to plan, create, guide, and disseminate activities regarding changes associated with the project.
• Prepare affected managers, supervisors, and staff for project/change implementation.
• Collaborate with agency leadership, project managers, sponsors, and subject matter experts to remove barriers to successful changes.
• Work with business sections and units to identify change management needs, identify potential resistance, and assist in preparing change management mitigation strategies to ensure staff and other impacted parties are prepared for change.
• Coach, facilitate, and mentor all levels of management through the process of change and guide them in coaching their staff.
• Provide expert advice and consultation to management, internal divisions, and outside organizations.
• Develop, update, and maintain OCM templates, forms, and resource library for OCM program and self-help resources.
• Develop and deliver change management training to educate cross-divisional employees, management, and executives on topics such as change management methodology, change strategy, resistance management, and changing organization culture as well as model tools and techniques in Organizational Change Management.

We seek an expert level OCM lead with:

• Technical acumen in the development and implementation of change management strategies for highly complex business projects, and initiatives.
• Proven ability to focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.
• Experience ensuring impacted staff are well prepared for changes leading to a successful implementation.
• Demonstrated skills in providing recommendations, guidance, and support on highly complex, unprecedented issues and efforts to project leadership and executive management.
• Commitment to equity and inclusion, actively seeking to understand and appreciate diverse backgrounds and perspectives.
• Strong communication skills, able to motivate and influence without direct authority, and tailor messages to varied audiences.

Qualifications

The required qualifications are key competencies that you can successfully demonstrate through any combination of experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies listed below:

Demonstrated ability to develop, coordinate, and implement organizational change management plans and strategies, gained through progressive experience leading complex business, process, or technology change initiatives.

Proven ability to assess organizational impacts and readiness for change by applying analytical skills such as gap analysis, impact assessment, or root cause identification developed through professional project or organizational development work.

Progressive experience coaching and mentoring leaders, supervisors, and staff through periods of change, including the ability to provide guidance on resistance management and adoption strategies, gained through leading change activities on complex organizational initiatives or supporting managers and sponsors during project implementations.

Proven ability to design, develop, and deliver training and facilitation sessions on organizational change concepts, tools, and methodologies, gained through leading workshops, training programs, or structured group activities.

Demonstrated ability to produce clear, accurate, and audience appropriate written and verbal communications, evidenced by experience preparing professional reports, presenting information, or adapting communication styles to complex topics.

Proven ability to use facilitation tools, methods, and meeting technologies (such as Microsoft Suite, Visio, and virtual collaboration tools) to guide discussions, build rapport, and achieve group outcomes in both in person and virtual environments, obtained through experience planning and facilitating structured meetings, workshops, or collaborative sessions in hybrid work settings.

Demonstrated ability to manage workload, balance competing priorities, and meet deadlines in a hybrid professional office environment, gained through experience adjusting work schedules to meet business demands.

Demonstrated ability to build and maintain professional relationships with diverse internal and external groups and individuals, gained through work requiring frequent communication and customer focused interaction.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce

Preferred qualifications include:

Eight years of professional experience in one or more of the following areas: communications, organizational change management, conducting research, conducting business analysis and developing requirements,

OR

A bachelor's degree in business administration, public administration, health administration, communications, social sciences, or a related field AND four years of qualifying professional experience as described above.

To apply:

• Complete the online application in detail.

• Attach a letter of interest explaining your interest in the position and how you meet the competencies listed.

• Attach a current resume.

• Include three or more professional references with current contact information.

• Provide an example of a project you worked on that includes:

• What was your role in the project?

• What OCM deliverables were you responsible for?

• What was the outcome.

• Note- Failure to attach requested documentation may result in removal from the competitive process.

To take advantage of Veterans preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.

Questions?

Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.

Supplemental Information

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?

• Yes
• No

02

Incomplete applications or applications received without these materials may be disqualified. Did you attach the following?

• Cover letter.
• Resume.
• Example of a project you worked on.

03

How did you hear about the Department of Revenue as a possible employer?

• Family/Friends
• State Employee (Please identify the name of the employee below)
• School Representative/Professor
• Career Counselor
• Job/Career Fair (Please identify the name of the event below)
• Social Media Contact
• Other

04

Will you now or in the future require the Department of Revenue to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.

• Yes
• No

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov